Billing Associate

Job Summary

Perform duties to process less advanced home infusion medical claims, focusing on accuracy, timeliness, and adherence to process to reduce denial rate, DSO, and bad debt. Perform revenue cycle billing duties to process within the limits of standard Compliance practices.

Duties/Responsibilities

• Create and submit timely, accurate medical, pharmacy, and third-party vendor claims.
• Ensure all revenue opportunities are included, and complete and submit billing to primary and secondary payers.
• Maintain ready-to-bill delivery tickets and indicate tickets that cannot be billed with appropriate status for communication purposes within RCM and Franchises.
• Document case activity, communications, and correspondence in CareTend to ensure completeness and accuracy of account activity.
• Perform other related duties as assigned.

Required Skills/Abilities

• Excellent communication skills: listening, speaking, understanding, and writing English
• Proficient typing and computer skills to accurately process orders and tickets
• Strong organizational skills with the ability to track and maintain clear, complete records of activities, cases, and related documentation
• Proven knowledge and skill in utilizing the MS Office suite of software
• Disciplined work ethic with the ability to work remotely with little direct supervision and meet production and quality targets

Education and Experience

• A high school diploma or equivalent
• Prior experience in medical intake / medical billing a plus
• Previous remote work environment is a plus but not required

Physical Requirements

• Sitting: Prolonged periods of sitting are typical, often for the majority of the workday
• Keyboarding: Frequent use of a keyboard for typing and data entry
• Reaching: Occasionally reaching for items such as files, documents, or office supplies
• Fine Motor Skills: Precise movements of the fingers and hands for tasks like typing, using a mouse, and handling paperwork
• Visual Acuity: Good vision for reading documents, computer screens, and other detailed work

Benefits

• Comprehensive medical, dental, and vision plans, plus flexible spending, and health savings accounts
• Paid time off, personal days, and company-paid holidays
• Paid Paternal Leave
• Volunteerism Days
• Offices and remote work options
• Income protection programs including company-sponsored basic life insurance and long-term disability insurance, as well as employee-paid voluntary life, accident, critical illness, and short-term disability insurance
• 401(k) matching and tuition reimbursement
• Employee assistance programs including mental health, financial and legal
• Rewards programs offered by our medical carrier
• Professional development and growth opportunities
• Employee Referral Program