Billing Assistant

About the role

Join a team that’s transforming lives. RS Medical has empowered more than 1.5 million patients to live pain-free, active lives — all from the comfort of their homes. We design and build prescription-grade medical devices that deliver effective pain relief and muscle rehabilitation, helping individuals with severe musculoskeletal conditions access safe, on-the-spot treatment when they need it most—right from home.

Responsibilities

• Open, sort, and route incoming mail
• Distribute incoming faxes and manage outgoing fax communications
• Collect mail from the post office as needed
• Handle in-office mailing tasks, including responses to:
• Insurance correspondence
• Attorney requests
• Verification requests and subpoenas
• Scan and attach correspondence to patient files in Salesforce
• Submit claims via fax or mail as required by payor accounts
• Respond to medical records requests and issue invoices accordingly
• Send attorney follow-up letters and lien request follow-ups
• Update tasks and maintain accurate records in Salesforce
• Prepare and send new files to attorneys
• Manage new case files through initial stages until shipment, as needed
• Respond promptly to patient and payor inquiries
• Maintain accurate patient and payor information, including documenting all communications
• Absorb and submit supporting documentation for appeals
• Follow company billing policies and procedures consistently
• Communicate any potential issues to the Billing Manager in a timely manner
• Perform additional duties and special projects as assigned