Billing and Payroll Manager

Job Responsibilities

• Lead, mentor, and develop Payroll and Billing team members; manage workloads, productivity, and performance
• Oversee daily workflow including billing queues, payroll processing timelines, approvals, and issue resolution and act as escalation point for payroll discrepancies, billing issues, and client concerns
• Oversee end-to-end payroll processing including timecard audits (hours, overtime, on-call, callbacks), payroll runs, and adjustments
• Ensure accurate payroll processing through ADP and internal systems, including deductions, reimbursements, and garnishments
• Provide exemplary service to candidates, clients and internal team members
• Manage multistate payroll compliance, including SIT/SUI, tax requirements, and regulatory updates
• Leverage ADP SmartCompliance to maintain accurate tax setup, filings, and ongoing compliance
• Oversee billing operations including invoice preparation and submission through VMS platforms and Salesforce
• Ensure billing aligns with contract terms, rates, and overtime rules; monitor approvals and turnaround times
• Partner with Accounts Receivable to support collections, resolve discrepancies, and improve cash flow
• Support month-end close activities, reporting, and reconciliation between payroll and billing
• Maintain organized, audit-ready payroll and billing records and documentation
• Identify process gaps and inefficiencies; implement improvements to increase accuracy, speed, and scalability
• Ensure alignment between payroll and billing processes to reduce errors and rework
• Establish and maintain process documentation, training materials, and operational standards
• Partner cross-functionally with Finance, HR, Compliance, and Recruiting teams
• Support hiring and rehiring in ADP, ensuring accurate employee setup and documentation
• Complete reporting, audits, and special projects with ownership and attention to detail
• Uphold compliance, accuracy, and consistency across all systems and processes

Skills

• ADP experience required (Workforce Now and SmartCompliance)
• Staffing industry experience required
• VMS platform experience required (Fieldglass, ShiftWise, or similar)
• Multistate payroll experience required
• Salesforce experience preferred
• Proficiency in MS Office (especially Excel)
• Strong attention to detail and organizational skills
• Able to manage multiple priorities and shift focus as needed
• Tech savvy and quick learner
• Team player with strong leadership capability