Billing and Member Services Manager

Essential Functions

• Oversight of billing, cash receipts, and adjustments for accuracy
• Management of member service – phone and in-person interactions
• Administration of the distributed generation (DG) program
• Support and management of key accounts
• Implementation and oversight of energy assistance programs
• Coordination of communication and marketing plans and projects
• Minimization of uncollectable revenue through credit and collection procedures
• Supervision and management of department activities within company software (NISC)
• Marketing, sales, and service of fiber internet
• Management of propane subsidiary – service, sales, support, inventory, billing, and overall operation
• Participation in the planning of the DCREMC annual meeting
• Overseeing department budgets
• Engagement in leadership team activities including strategic planning, employee engagement, and decision support

Supervisory Responsibilities

• Creation and management of department targets and goals
• Scheduling, training, and support of department staff
• Development, implementation, and enforcement of department policies and procedures
• Conducting performance reviews and coaching staff to optimal performance

Education and Experience

• Bachelor’s degree in business or a related field
• Four years’ experience in a billing or communication role
• Experience in management
• Experience in a cooperative setting preferred
• Knowledge of utility industry preferred

Knowledge, Skills, and Abilities

• Exceptional written and verbal communication skills
• Strong leadership and analytical skills
• Advanced proficiency with computers and Microsoft Office
• Ability to prioritize and manage tasks effectively
• Mathematical abilities including addition, subtraction, multiplication, division, fractions, percentages, and ratios

Company Information

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