Billing and Collections Supervisor

Qualifications

• Minimum of 10 years of experience in billing and collections, with a significant portion of that experience in midsize or large law firms.
• Minimum of 10 years of experience in billing and collections, with a significant portion of that experience in midsize or large law firms.
• Minimum of 3 years in a supervisor role.
• Strong knowledge of legal billing systems and software (preferably 3E Elite), as well as proficiency in financial management tools.
• Proven record of implementing operational and procedural improvements.
• Excellent analytical and problem-solving skills, with a keen attention to detail.
• Strong leadership and communication skills, with the ability to collaborate effectively with attorneys, staff, and clients.
• An innovative team player that is willing to pitch in when needed and offer ideas to better the group.
• Flexibility to work evenings and weekends to meet deadlines.
• Demonstrated ability to handle sensitive and confidential information with the utmost discretion.
• Ability to prioritize and manage multiple tasks in a fast-paced environment.

Responsibilities

• Develop and implement effective billing and collections strategies to optimize revenue generation and cash flow for the firm.
• Manage the billing process, including the accurate and timely preparation and distribution of client invoices in accordance with client guidelines and fee arrangements.
• Build strong relationships across finance as well as practice groups and partners.
• Ensure adequate coverage during busy times (e.g. year-end, month-end).
• Develop or maintain billing policies and procedures to ensure compliance with regulator requirements, internal best practices, as well as client requirements.
• Oversee the collections process, ensuring prompt and efficient collection of outstanding receivables.
• Maintain client accounts to identify and address potential billing and collection issues proactively.
• Collaborate with attorneys and legal staff to resolve billing disputes and inquiries from clients.
• Manage multiple teams and provide training, development, and support.
• Work closely with the Revenue Manager to establish and maintain billing and collection performance metrics, providing regular reports and analysis to assess the financial health of the firm.
• Develop and maintain strong relationships with clients, addressing their billing and collection concerns in a professional and client-focused manner.
• Lead and mentor the billing and collections team, fostering a collaborative and high-performing work environment.
• Identify opportunities to improve billing efficiency and accuracy and implement strategies to achieve these goals.
• Review and analyze billing and collection data to identify trends and areas for improvement.
• Respond to billing and AR inquiries.
• Provide monthly updates on unbilled time and AR status, including reports, metrics and presentations.