Billing and Audit Manager

About the role

DuraServ is seeking a National Accounts Billing and Audit Manager to lead a high-performing team that ensures billing and audit functions meet the demanding standards of Fortune 500 operators, multi-location facility managers, and national procurement teams.

Responsibilities

• Lead, coach, and develop billing and audit teams, setting direction, providing support, and holding the team accountable to high standards.

• Oversee daily billing and audit operations, ensuring accuracy, timeliness, and compliance with company policies and customer contractual requirements.

• Investigate and resolve billing discrepancies, audit findings, customer concerns, vendor inquiries, and escalated issues, maintaining a professional and decisive approach.

• Evaluate and implement process improvements to enhance efficiency, accuracy, consistency, and scalability across national account operations.

• Manage and optimize billing and audit systems, including Microsoft Dynamics, Service Channel, and CMMS platforms, ensuring they support the process rather than hinder it.

• Analyze billing and audit reports, financial data, and KPIs to inform leadership decisions and drive continuous improvement.

• Collaborate with national accounts, finance, operations, customers, and vendors to resolve billing questions, audit concerns, and process challenges.

Requirements

• 5+ years of experience in billing, auditing, finance operations, accounts receivable, or a related function.

• 3–5 years of leadership or people management experience, including leading teams, holding them accountable, and developing them professionally.

• Experience analyzing financial data, reporting metrics, and identifying process improvement opportunities.

• Proficiency with Microsoft Excel and at least one enterprise billing or CMMS system (Microsoft Dynamics, Service Channel, or equivalent).

Preferred

• A degree in Finance, Accounting, Business Administration, or a related field, or equivalent combination of education and experience.

• Experience in national account billing, service industry billing practices, or dock and door operations.

• Experience with multiple CMMS platforms and the ability to optimize system workflows for billing and audit efficiency.

• Demonstrated track record of implementing process improvements that reduced billing discrepancies or improved audit performance.