Billing Analyst

Responsibilities

• Lead the evaluation and enhancement of telecom business processes, leveraging automation and reporting tools to improve operational efficiency, service delivery, and organizational performance.
• Design and implement comprehensive monitoring and reporting frameworks for equipment and automated systems, ensuring system integrity, operational continuity, and timely issue resolution.
• Develop and analyze ServiceNow performance metrics and ticket tracking reports to identify process improvement opportunities, increase operational effectiveness, and support informed decision-making across the organization.
• Leverage business acumen and data-driven insights to develop and enhance reporting solutions that support Midco's strategic initiatives, operational objectives, and informed decision-making.
• Provide tax reporting and compliance analytics by maintaining critical taxation reporting processes and developing new reporting capabilities that ensure accurate, timely, and compliant filing of company liabilities.
• Partner cross-functionally with key stakeholders to design and deliver reporting and data validation solutions that enhance billing system integrity, improve data accuracy, and support exceptional customer and business outcomes.
• Think strategically and provide recommendations of current analytics processes that improve efficiency of collecting, gathering, and reporting company activities.
• Partner with analysts across the organization to develop recommendations for process and procedure improvements.
• Manage multiple projects and coordinate efforts across organizational boundaries.
• Perform both qualitative and quantitative analysis in a variety of billing and regulatory areas.
• Model Midco’s mission, vision, values, ethos, and Leadership Success Drivers, and inspire others to do the same.
• Ensure customer privacy by adhering to Midco’s privacy guidelines while actively following Midco policies and procedures.

Qualifications

• Bachelor’s degree in Finance, Accounting, or Business similar degree.
• Two years previous accounting, finance, or relevant experience.
• Prior analyst or financial reporting experience preferred.
• Highly proficient in Microsoft Office (Excel especially, Word, and PowerPoint).
• Intermediate-level skills in SQL and/or Power BI.