Billing Analyst

Responsibilities

• Ensure accurate and timely generation of tenant utility bills (electric, water, thermal, gas)
• Maintain accountability for assigned sites and ensure bills are released on time, every time
• Review and verify utility billing data to ensure accuracy and compliance with site-specific billing structures
• Investigate and resolve billing discrepancies quickly and effectively
• Identify opportunities to streamline billing processes and improve overall efficiency
• Maintain and update billing records and documentation as needed
• Provide internal support and training on tenant billing procedures, systems, and best practices
• Collaborate with other internal departments to ensure smooth and accurate billing workflows
• Take full ownership of billing cycles and deliverables—accuracy and consistency are key
• Stay organized, manage time effectively, and work well under pressure in a fast-paced environment

Qualifications

• Minimum 2 years of utility billing experience, specifically with tenant billing (electric, water, thermal, gas)
• Strong proficiency in Microsoft Excel (must be skilled in functions like VLOOKUP, pivot tables, and IF statements)
• Strong attention to detail and high degree of accuracy in numbers
• Prowed time management skills and ability to meet strict deadlines
• Excellent communication and interpersonal skills
• Proven problem-solving skills and a proactive, can-do attitude
• Able to work independently and take ownership of assigned responsibilities
• Must be flexible and capable of multitasking under pressure