Billing Analyst

JOB SUMMARYThis position will work in a team environment while undertaking a high volume of service billing with a high degree of accuracy and providing support for the Atlanta and Charlotte Building Services Division and their customers.JOB RESPONSIBILITIESReview service work order documentation and provide billing information to account managers for approvalCommunicate with account managers and customers to request any information necessary to complete the billing processReview unbilled reports and act on any outstanding issues to ensure AR deadlines are metSubmit and send invoices to customers following customer-specific billing requirementsCommunicate with customers, account managers, technicians, and other departments to collaborate on and resolve billing-related issuesProvide updates on billed invoices that age over 30 daysLead monthly meetings with account managers to review, update, and follow up on aging invoicesBecome a subject matter expert on specialty customer requirements, such as using customer-specific billing portalsCollaborate with the account management team to support customer requests for billing documentationPerform constant data management and use reporting tools to proactively identify and correct problemsActively and consistently support all efforts to simplify and enhance the customer experienceUse Salesforce to research customer details and work order information, and update data as neededReview, edit, and send customer proposals and service maintenance contractsBe a managing member of the BSD Correspondence mailboxPerform other BSD Support Team duties as neededBASIC QUALIFICATIONSEducation and ExperienceThree years of experience in a dispatch/customer service or accounting-related positionExperience with Microsoft Word, Excel, Outlook, and Adobe PDFHigh school diploma or GEDKnowledge, Skills, and AbilitiesFocuses on continuous improvement by taking on challenges, proactively increasing skills and capacity, and improving knowledge and performance over timeDetail-oriented with strong organizational skillsAbility to prioritize work and manage multiple projectsA well-developed sense of judgmentExudes a positive attitude with customers, peers, and other McKenney’s team membersStrong interpersonal skills and desire to be a team playerAbility to use time productively, maximize efficiency, and meet challenging work goalsAble to demonstrate a serious commitment to accuracy and quality while meeting goals or deadlinesAbility to take on additional responsibilities as needed, as well as determine and manage priorities with minimal guidanceMust possess and maintain an exceptional work ethic, uphold company values, and demand the highest standard of conduct from self and othersExcellent communication skills—both written and oralPREFERRED REQUIREMENTSTwo or Four Year College DegreePrevious experience in the construction or building services industry4+ years of experience in construction accounting or related rolesExperience with Salesforce or other CRM programsWORKING CONDITIONS AND PHYSICAL EFFORTSWork is normally performed in a typical interior/office environmentNo or very limited exposure to physical riskNo or very limited physical effort required