Billing Analyst

About the role

We're looking for a Billing Analyst to join Landing! You'll report to the Billing Team Lead and play a key role in billing, collections, and account reconciliation while working closely with a team of analysts. This is the right role if you enjoy working with numbers, solving problems with logic, and digging into the details to find the needle in the haystack.

What You'll Do

• Reconcile member accounts to identify balances owed or due, ensuring accurate revenue recognition and property payouts.
• Process appeasements, refunds, and account credits with the proper approvals and documentation.
• Support management with billing audits, discrepancy resolution, and variance tracking.
• Partner with internal teams to troubleshoot and resolve complex billing issues quickly and effectively.
• Respond to member billing inquiries (calls, emails, tickets) by providing clear breakdowns of statements and ensuring full transparency.

What You'll Need

• Ability to work from our Birmingham office — a collaborative, fast-moving environment.
• Availability Monday-Friday, 9:00 AM-6:00 PM CST
• Experience in billing or a related field (not necessarily an accountant, but comfortable working with numbers)
• Strong analytical and problem-solving skills with high attention to detail
• Solid organizational skills and ability to manage multiple priorities with urgency
• Working knowledge of Microsoft Excel or Google Sheets
• Flexibility to work extended hours during critical periods, as needed
• Collaborative mindset and willingness to contribute to a team-oriented culture

Compensation & Benefits

• Solid compensation package + stock options
• Comprehensive benefits - Medical, Dental, Vision, Life and AD&D, Disability, Mental Health, Pet, Commuter, and FSA or HSA
• We’ve got you covered with a 401(k) plan and access to ImmediatePay
• Feel relaxed with super generous PTO policy
• Opportunities for upward mobility - we want you to grow with us!
• Explore and travel comfortably with 7 free nights in a Landing home per year
• Employee perks for temporary or indefinite stays when you choose to live with Landing