Billing Analyst

About the role

To thrive as a company and meet our impact goals, we must cultivate a culture of high-performance. You can read about our culture principles here.

Responsibilities

• Analyze and resolve aged receivables, unapplied credits, and open invoices while leading collections escalations across Partner accounts to recover outstanding tuition and revenue share funds.
• Review new partner contracts for billing variances and manage the full onboarding/offboarding lifecycle, including invoicing setup, task coordination, and accurate documentation.
• Manage end-to-end cash application operations, including check processing, audit-ready recordkeeping, and compliance with Guild's internal control standards.
• Proactively identify and drive opportunities for process optimization, automation, and documentation improvements that increase efficiency and accuracy across billing operations.
• Champion the adoption of AI-assisted solutions to reduce manual effort and improve team capacity, actively experimenting with tools and contributing ideas for greater operational efficiency.
• Ensure accurate and timely processing of tuition, revenue, and employer benefit dollars across Guild's marketplace, maintaining effective approval processes and distributing invoices and partner files through the correct mechanisms.
• Investigate and resolve partner and internal stakeholder inquiries related to invoicing, payments, and billing discrepancies with accuracy and professionalism, joining external partner calls as a subject matter expert when needed.
• Contribute to time-sensitive cross-functional projects that require a high level of execution and attention to detail.

Requirements

• Degree in Finance, Accounting, or other mathematical or technical area(s), or 5+ years of relevant work experience in a detail-oriented environment with high expectations of precision.
• A self-starter demeanor with proven time-management skills and the ability to work independently, while managing multiple work streams in a fast-paced, evolving work environment.
• Analytical, detailed, and process-oriented tendencies.
• Comfort collaborating with others - both internally and externally to execute on billing enablement.
• A drive to problem solve and to resolve issues and incidents.
• Experience working with a billing / payment system (potentially in a financial or healthcare environment) that requires near perfect execution; NetSuite experience preferred.
• Intermediate to advanced Excel and/or Gsheet knowledge.
• A desire to perform and maintain high standards of work & accuracy.
• Experience with AI tools and AI-assisted solutions that reduce manual effort and improve team effectiveness.

Qualifications

• Something else? Wonderful, we’re curious to learn more about you!

Skills

• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of financial systems and processes.
• Proficiency in Microsoft Office, particularly Excel and Google Sheets.
• Experience with AI tools and solutions.

Benefits

We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region. This role offers a competitive total compensation package, including a base salary of $90,000 - $100,000 and stock options. Compensation offered will be based on a combination of factors such as experience, competencies, and internal equity.

Our benefits include:

• Access to low-cost, high-quality health care options through Collective Health and Kaiser (due to coverage limitations, Kaiser is currently only available in CA & CO).
• Access to a 401k to help save for the future.
• Vacation policy to rest and recharge.
• 8 days of fully-paid sick leave, to take the time to heal and or recover.
• Family-friendly benefits, including 12 weeks of parental leave for non-birthing parents and 18-20 weeks for birthing parents; 2-week ramp-up period for when employees return from a leave of 6 weeks or more; as well as employer-paid short-term and long-term disability, employer-sponsored life insurance, fertility and caregiving benefits.
• Well-rounded wellness benefits including free and low cost mental health resources and financial wellbeing support services.
• Tuition assistance to help your future development and growth.

Pay

This role offers a competitive total compensation package, including a base salary of $90,000 - $100,000 and stock options.

Schedule

This is a hybrid role based at Guild's Denver headquarters. You'll be expected in the office a minimum of 3 days per week, with flexibility on specific days worked out with your manager. We are committed to equal pay for equal work and believe in compensation transparency. All salary ranges are standardized nationwide and will not vary by region.