Billing Analyst

About the role

DuraServ is looking for a Billing Analyst who owns the collections process with precision—managing accounts, resolving disputes, reconciling records, and protecting the company's cash position one accurate transaction at a time.

Responsibilities

• Manage customer collections through phone, email, and written communications—contacting customers on overdue invoices, following up on payment reminders, and driving resolution without damaging the customer relationship.

• Maintain detailed, accurate records of all collection activity, customer interactions, and payment arrangements—your documentation is the evidence trail when a dispute escalates.

• Reduce aged receivables through consistent, professional follow-through—every overdue account has a path to resolution and you find it.

• Leverage strong analytical skills to review and verify billing information, catching errors at the source before they affect the ledger.

• Conduct detailed credit evaluations and set appropriate credit limits based on company policy—your assessments protect DuraServ from exposure before a problem becomes a loss.

• Apply knowledge of electronic billing procedures and AR principles to maintain compliance with industry standards and internal controls.

Requirements

• A high school diploma or equivalent required.

• 2+ years of accounts receivable collections experience—worked overdue accounts, reconciled ledgers, and resolved disputes in a professional environment.

• Knowledge of foundational AR and accounting principles, including electronic billing procedures and industry standards.

• Advanced proficiency with Microsoft Office 365, particularly Excel for account analysis and reporting.

Preferred

• Associate or bachelor's degree in Accounting, Finance, Business, or a related field.

• Experience with technology platforms, reporting dashboards, and data management tools in an AR or billing context.

• Experience in credit evaluation, payment arrangement negotiation, or aged receivables reduction.

What's In It For You

• Competitive compensation commensurate with experience.

• Full benefits package: medical, dental, vision, and 401K with company match.

• Company-provided life insurance, short-term and long-term disability.

• Role where your accuracy has direct, measurable impact on company cash flow and financial health.

• Stable, office-based environment at DuraServ Corporate with no travel requirement.

• Team that values precision, professional persistence, and continuous improvement.