Billing Administrative Assistant

About the Role

The Billing Administrative Assistant provides vital support for billing and compliance duties for applicable divisions of VersiCare. This role involves training and assisting staff and caregivers with the use of a mobile app, managing billing and reporting processes, and ensuring compliance requirements are met. The position requires discretionary judgment in administering VersiCare systems and processes within operations and payroll.

Responsibilities

• Payroll Support
  • Review and audit submitted visits from caregivers along with the required appropriate documentation against recipient authorizations.
  • Investigate and resolve issues identified during visit, notes, POC review, and invoicing.
  • Identify and communicate discrepancies to the appropriate party (e.g., recruiter, caregiver, and/or recipient).
  • Answer caregiver inquiries regarding visits, documentation, or payroll issues.
  • Submit payroll and billing data for audit.
  • Compute totals and compare results with recorded entries.
  • Prepare and submit all manual or electronic billings according to each client’s specific requirements.
  • Document and maintain records of all billings for auditing/archival purposes.
  • Review, resolve, and resubmit rejections from previous billing cycles within a week.
• HHA Support
  • Support HHA Support Specialist in conducting effective virtual HHA app training classes, answering questions, and resolving problems with the app.
  • Effectively engage caregivers.
  • Support in creating HHA Mobile IDs and reset passwords.
• Administration
  • Monitor and follow up on GPS variances resulting from documented visits.
  • Maintain recipient guardian roster and ensure the HHA database has current information.
  • Maintain recipient visit note files and upload to payor software as contracted.
  • Handle other compliance requirements as assigned.
  • Document recipient/caregiver activity in the applicable database.
  • Review, revise, and create process documentation pertaining to areas of responsibilities.
  • Apply VersiCare processes and procedures in all job duties.
  • Update provider and recipient/client activity in the HHA database.
  • Compile reports on statistics such as accounts receivable or other items pertinent to the operations of the business.
• Other projects and activities as assigned.

Requirements

• Working Conditions and Physical Requirements
  • Duties are performed using a hybrid working model combining remote work with office work, determined week-by-week based on business needs.
  • Occasional trips to client/prospect locations require outdoor travel and potential exposure to unpleasant weather.
  • Ability to sit for extended periods and possess the normal range of body motion.
• Education and/or Experience
  • Minimum one year of general business and office experience.
  • High school diploma.
• Knowledge and Skills
  • Demonstrates critical thinking by exhibiting sound and accurate judgment and includes the appropriate people in decision-making.
  • Exhibits effective communication and interpersonal skills, including the four quadrants of Emotional Intelligence: self-awareness, self-management, social awareness, and relationship management.
  • Exhibits an understanding of general business, office terminology, and intermediate computer skills.
  • Ability to work within a team, sharing and supporting other team members' responsibilities where needed.
  • Must be able to compose routine correspondence and reports.