Biller I - Clinics - FT

About the role

At Uvalde Memorial Hospital, you'll play a key role in supporting patients by ensuring their billing questions are answered and their balances are managed with care and accuracy.

Responsibilities

• Review patient accounts to identify self-pay balances after insurance payments and adjustments.
• Generate and upload daily statement files to ensure patients receive timely and accurate billing.
• Collaborate with third-party vendors on early-out collections and monitor communication efforts.
• Manage bad debt workflows, agency placements, and respond to account inquiries.
• Process incoming patient payments and assist patients in setting up payment plans.
• Make outbound calls and answer billing-related questions with professionalism and empathy.
• Work closely with Financial Counselors, Customer Service, and Revenue Cycle teams to resolve discrepancies.
• Maintain detailed documentation of all account actions, ensuring compliance with HIPAA and hospital policies.
• Support month-end reporting, audits, and process improvements.

Requirements

• A high school diploma or equivalent.
• At least 1 year of experience in hospital or clinic billing (self-pay or customer service preferred).
• Familiarity with medical billing procedures, EOBs, and patient responsibility processes is a plus.
• Proficiency in billing software, EHR systems, and Microsoft Office Suite.
• Strong communication and customer service skills, with a focus on empathy and problem-solving.
• Ability to multitask in a fast-paced environment and maintain confidentiality.

Qualifications

• High school diploma or equivalent.
• At least 1 year of experience in hospital or clinic billing (self-pay or customer service preferred).
• Familiarity with medical billing procedures, EOBs, and patient responsibility processes is a plus.
• Proficiency in billing software, EHR systems, and Microsoft Office Suite.
• Strong communication and customer service skills, with a focus on empathy and problem-solving.
• Ability to multitask in a fast-paced environment and maintain confidentiality.

Skills

• Medical billing procedures
• EBOs (Explanation of Benefits)
• Patient responsibility processes
• Billing software
• EHR systems
• Microsoft Office Suite
• Communication and customer service skills

Benefits

Join a dedicated team where your contributions directly support our mission. Opportunities for professional development and growth in healthcare finance. Celebrate milestones, big and small — especially yours!

Pay

TBD

Schedule

TBD