Bilingual Virtual Receptionist – English/Spanish

About the role

A reliable bilingual virtual receptionist to handle incoming calls for a mobile pre-purchase vehicle inspection service in South Florida.

Responsibilities

• Answer incoming customer calls in English and Spanish.
• Briefly explain three inspection packages using a provided script.
• Collect the customer’s name, phone number, vehicle information, inspection address, preferred date and time, seller contact information, and specific concerns.
• Schedule and confirm inspection appointments.
• Respond to customers through phone, SMS, and WhatsApp.
• Send complete appointment details to the inspector.
• Maintain friendly, clear, and professional communication.

Requirements

• Fluent spoken English and native or fluent Spanish.
• Clear, pleasant, and confident phone voice.
• Reliable internet connection and a quiet place for calls.
• Availability during Florida Eastern Time.
• Organized, responsible, and responsive.
• Customer service, call center, receptionist, or appointment-setting experience is preferred.

This is not a cold-calling or aggressive sales position. Customers contact us because they are already interested in an inspection. Scripts, service information, and training will be provided.