Bilingual Universal Teller - Little Road

About the role

EECU is seeking a **Bilingual Financial Center Consultant I (Teller)** for their Little Road location in Arlington. This position aims to create energy and excitement around EECU products and services, providing the right solutions and products for members.

Responsibilities

• Create energy and excitement around EECU products and services
• Support members while conducting teller transactions and providing guidance on products and services
• Deliver great member experiences and be invigorated by constant personal interaction
• Provide a complete service and sales experience for members resulting in exceeding sales goals on a monthly basis
• Perform a broad variety of member service functions such as teller functions; deposits, withdrawals, check cashing, etc.
• Solve operational issues proactively
• Initiate and support marketing initiatives within the branch
• Build exceptional rapport with members and provide excellence in service
• Assist or direct members to appropriate employees when needed
• Conduct lobby coverage that includes greeting all members, answering calls, and assisting members
• Comply with Federal and State rules and regulations pertaining to Bank Secrecy Act, Anti-Money Laundering, Bank Bribery Act, NCUA Privacy Regulations, Reg DD, Reg E, Reg CC, Reg Z, Reg B, FCRA/FACTA, and Service Members Civil Relief
• Attend initial and ongoing annual Bank Secrecy Act training

Requirements

• One to two years minimum experience in a retail or financial environment that requires excellence in service while building exceptional rapport with members
• Cash handling daily with the ability to balance without overages or shortages
• Strong communication skills that let you converse freely and comfortably in all interactions with members
• Enthusiasm and professionalism to EECU, with a high level of ownership and accountability
• Ability to prioritize multiple tasks daily
• Good listener that is approachable, can problem solve, and be empathetic
• Relevant computer skills, solid math and written communication skills
• High school diploma or equivalent
• Bilingual required - able to read, write, and speak Spanish
• Available during the hours of 7:30am- 6:15pm Monday - Friday, and 8:45am-1:15pm Saturdays

Qualifications

• One to two years minimum experience in a retail or financial environment that requires excellence in service while building exceptional rapport with members
• Cash handling daily with the ability to balance without overages or shortages
• Strong communication skills that let you converse freely and comfortably in all interactions with members
• Enthusiasm and professionalism to EECU, with a high level of ownership and accountability
• Ability to prioritize multiple tasks daily
• Good listener that is approachable, can problem solve, and be empathetic
• Relevant computer skills, solid math and written communication skills
• High school diploma or equivalent
• Bilingual required - able to read, write, and speak Spanish
• Available during the hours of 7:30am- 6:15pm Monday - Friday, and 8:45am-1:15pm Saturdays

Skills

• Excellent customer service skills
• Effective communication skills
• Proactive problem-solving abilities
• Ability to work independently and as part of a team
• Strong organizational skills

Benefits

• Compliance with Federal and State rules and regulations
• Annual Bank Secrecy Act training
• Equal Opportunity Employer
• Community involvement and philanthropy
• Employee well-being programs

Pay

• Commensurate with experience

Schedule

• Monday-Friday 7:30am- 6:15pm
• Saturdays 8:45am-1:15pm