Bilingual Universal Service Representative
NuMark Credit Union · Aurora, IL · 3 wk ago
On-siteOTHRFull-time
About the role
Bilingual Universal Service Representatives are needed to provide customer service in multiple languages. This includes answering calls, resolving issues, and providing information.
Responsibilities
- Answer incoming calls in multiple languages
- Resolve customer issues efficiently
- Provide accurate information to customers
- Handle escalated customer inquiries
Requirements
- Fluency in English and Spanish
- Excellent communication skills
- Customer service experience preferred
- Ability to work flexible hours
Qualifications
- High school diploma or equivalent
- Passing score on a background check
Skills
- Strong problem-solving abilities
- Effective listening and speaking skills
- Computer literacy (Microsoft Office)
Benefits
- Paid time off
- Health insurance options
- Professional development opportunities
Pay
- $15.00 per hour
Schedule
- Flexible hours to accommodate language needs
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