Bilingual Teller Retail Banker II
About the role
Woodforest National Bank is a privately owned, nationally recognized award-winning bank and one of the strongest in the nation. As an employee-owned institution with the largest Employee Stock Ownership Plan in the country, we focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer. We demonstrate our commitment to our communities through volunteer work with local charities and food banks.
Responsibilities
As a Retail Banker, you will be the face of our organization and play a critical role in caring for our customers each day. You will receive training to engage and enhance the customer experience by offering products and services that best meet their needs. Key responsibilities include:
- Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers
- Processing transactions, opening accounts, and performing account maintenance
- Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines
- Employing problem-solving skills to address customer inquiries and/or concerns in a manner consistent with the Woodforest Experience training
Minimum Qualifications
- 3 years of relevant and transferrable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferrable sales and/or customer service experience; OR a Bachelor’s degree
- Previous in-store banking experience is preferred, but not required
- Must be positive and engaging
- Must be fluent in English and Spanish
- High School Diploma or equivalent required
Work Status
- Full-time
- No supervisory responsibility
- Little to no overnight travel expected; occasional need to cover nearby branch locations up to 45 miles from assigned branch
Working Conditions
- Standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods
- Occasionally lifting and carrying items up to 30 lbs