Retail Banker II - Bilingual

We’re always looking for bright individuals to join our growing organization. As part of the First Financial Family, we invest in your development and provide a dynamic work environment where you’re challenged, valued, and empowered every day. We strive to be the best destination for the industry’s top talent, creating a diverse, collaborative workplace that celebrates innovation and change. We are one team, working together to get things done.

About the role

Office Location: Fulshear, Texas, United States

Incumbent will primarily perform Teller and/or Personal Banker duties. This position requires frequent face-to-face, written correspondence, or telephone contact with customers and bank employees. Must exercise good customer relations skills at all times. The role may report to more than one officer and involves frequent contact with other departments to provide full banking services to customers. Performance is measured against specific goals, and physical effort required is above average.

Responsibilities

• Process deposit and withdrawal transactions based on the Bank's policies and procedures.
• Handle additional functions such as answering phones, processing treasury tax and loan payments, savings bonds, loan payments, mail deposits, safe deposit boxes, and other financial transactions.
• Possess an in-depth knowledge of retail services and products.
• Provide customer service by selling and servicing all account products (checking, savings, certificates of deposit, IRA, check orders).
• Cross-train in image capture processes.
• Actively participate in the Customer Service First sales and service culture, support the values of the organization, and follow established Bank policies and procedures.
• Periodic travel to Abilene or other Bank Regions for training is required.
• Saturday and holiday hours may be required based on branch location’s hours of operation.

Requirements

• High school diploma or GED; college degree or twelve months’ customer contact and sales experience required (banking experience preferred).
• Strong communication and sales skills, mathematical and general business knowledge, and proficiency in typing and calculator use.
• Ability to handle multiple tasks with accuracy, speed, and attention to detail.
• Commitment to providing “WOW” customer service with a courteous, professional demeanor.
• Proficiency in applications such as Word and Excel.
• Must learn to use teller machines, calculators, keyboards, encoders, image capture/scanners, Oscar (ATM cards), SEI Trust System, Streamline, and Vertex.
• Bilingual (English/Spanish) preferred.
• Ability to work flexible and/or extended hours as business requires.