Bilingual Teller Retail Banker
About the role
Woodforest National Bank is a privately owned, nationally recognized award-winning bank and one of the strongest in the nation. As an employee-owned institution with the largest shareholder being our Employee Stock Ownership Plan, we focus on building relationships and discovering opportunities to better serve our communities and understand the financial needs of every customer. We demonstrate our commitment to giving back through volunteer efforts with local charities and foodbanks.
Responsibilities
As a Retail Banker, you will be the face of the organization and play a critical role in caring for our customers each day. You will receive training to engage and enhance the customer experience by offering products and services that best meet their needs. Responsibilities include:
- Achieving individual sales by proactively identifying, marketing, and recommending bank products and services beneficial to customers
- Processing transactions, opening accounts, and performing account maintenance
- Handling branch servicing duties such as vault balancing, cash ordering, and maintenance of automated teller machines
- Employing problem-solving skills to address customer inquiries and/or concerns in a manner consistent with Woodforest Experience training
Minimum Qualifications
- 3 years of relevant and transferable sales and/or customer service experience; OR an Associate’s degree and 1 year of relevant and transferable sales and/or customer service experience; OR a Bachelor’s degree
- Must be positive and engaging
- Must be fluent in English and Spanish
Formal Education & Certification
- High School Diploma or equivalent required
Work Status
- Full-time
- No supervisory responsibility
- Little to no overnight travel expected; occasional business need may require covering nearby branch locations up to 45 miles from your assigned branch
Working Conditions
- Standing most of the time, may involve walking, moving, bending, stooping or sitting for brief periods
- Occasionally lifting and carrying items up to 30 lbs