Bilingual Teller/Branch Service Specialist - 205 Place

About the role

We're seeking bilingual individuals (Spanish, Russian or Vietnamese) who are eager to learn and grow. We’re in the financial services industry, but we’re not a bank—we’re in the “people” business. Inspired by the credit union philosophy of “people helping people,” we’ve developed a strong and growing tradition of investing in our employees, our members, and our community. OnPoint is the largest community-owned credit union in Oregon, and our growth provides great opportunities for you to reach your personal and professional goals.

Responsibilities

• Deliver exceptional member service through welcoming greetings, attentive body language, friendly conversation, and ensuring all member needs are met.
• Process and accurately document all teller transactions according to established procedure.
• Understand and determine acceptability of negotiable items and member identification.
• Identify and address members’ questions and concerns to offer solutions.
• Proactively engage member questions to uncover needs and cross-sell products and services; refer to appropriate staff members or open products/services as needed.
• Assist with lobby management to ensure members are helped in a timely manner and feel welcome.
• Stay informed on up-to-date financial services and tools offered by the Credit Union and educate members on new services and tools available.
• Maintain cash drawer and balance within guidelines established by the Credit Union.
• Assist or lift 50-pound bags of coin; stand for extended periods (up to four hours at a time).
• Perform additional duties as required by the Management Team.
• Actively work to meet or exceed product and service cross-sale goals.

Requirements

• High School graduate or GED required.
• Minimum of 6–12 months prior Teller experience within a financial institution, retail sales, or a customer service position involving cash handling.
• Bilingual skills (Spanish, Russian, or Vietnamese) are highly desired.

Skills

• Ability to coordinate a variety of assignments simultaneously and prioritize work.
• Ability to work effectively as part of a team and individually to consistently meet and exceed set goals.
• Proficient in counting cash, arithmetic, ten-key calculator, and basic computer skills.
• High level of member service, sales, interpersonal communication, problem-solving, motivation, organization, and self-management skills.
• Ability to comprehend and adhere to compliance requirements.

Physical Requirements

• Able to assist or lift 50-pound bags of coin.
• Stands for extended periods of time (up to four hours at a time).
• Demonstrates a sense of urgency when assisting members.

Schedule

Monday–Thursday 9 AM–5:30 PM, Fridays 9 AM–6 PM, Saturdays 9 AM–1 PM. May be required to work a combination of hours throughout the workweek (Monday–Saturday).

Pay

Starting pay: $22.00 per hour (no specific banking experience required, but 6 months of sales and/or customer service experience is required).