Bilingual (Spanish-speaking) Customer Service Specialist

At CLEAResult, we lead the transition to a sustainable, equitable, and carbon-neutral energy-efficient future for our communities and our planet. We create a people-first culture built on trust, accountability, and transparency, where every employee is treated with respect and given an equal chance to thrive.

About the role

We are expanding our Residential Program Team in Oregon and Southwest Washington to deliver customer support services on behalf of an Oregon-based non-profit client. In this role, you will support innovative energy conservation and renewable energy programs for customers throughout Oregon and Southwest Washington.

Candidates must reside in Oregon or Southwest Washington. Fluency in both English and Spanish is required. Reliable transportation is a plus.

Responsibilities

• Develop and maintain an understanding of energy conservation and renewable energy program details (e.g., Residential, Solar, Commercial, and Industrial programs) to educate customers and contractors on available services.
• Provide assistance to English and Spanish-speaking customers and contractors via email, inbound, and outbound calls, addressing inquiries related to energy program participation.
• Document conversations, provide recommendations on products or services, and advise on program participation details.
• Support follow-up communications and next steps for current program participants.
• Use and help maintain client-approved scripts, website, and program FAQs to provide information to customers.
• Manage and control participant intake data, ensuring all paperwork is accurate and contractual obligations are met.
• Address disputed rebate claim data and route appropriately if necessary.
• Prepare and review required program participation documentation while coordinating with internal and external departments.
• Participate and present at community events to raise awareness for programs and educate customers about energy-saving best practices and technologies.
• Maintain strong ongoing communications (English and Spanish) with customers and contractors to identify opportunities for connecting them with the best programs.
• Investigate and resolve customer issues promptly, ensuring a positive experience while adhering to company and client expectations.
• Contribute to continuous customer experience improvement initiatives.
• Maintain a large database of trade allies, ensuring all documentation and information remains current and in good standing.
• Coordinate regularly with internal and external cross-functional teams.
• Remain detail-oriented, organized, and reliable with compassionate and patient phone and email etiquette.
• If applicable, meet all DOT qualification requirements and comply with transportation regulations.

Qualifications

We encourage you to apply even if you don’t meet every qualification listed. Studies show women and people of color are less likely to apply unless they believe they meet every single one.

Benefits

• Medical, dental, and vision insurance.
• Company-paid health care concierge service to help navigate the health plan.
• 401(k) with company match.
• Paid vacation, sick, personal, and parental leave time.
• Paid Volunteer Time.
• Employee Recognition Program (convert recognition points into gift cards).
• Employee Assistance Program to help manage daily responsibilities.
• Access to on-demand training courses to advance your career.

Pay

Compensation range: $48,800.00 - $66,300.00 USD (salary). The offered salary is determined based on internal equity, market data, applicant’s skills, and prior relevant experience.

CLEAResult will not provide sponsorship or support for immigration status or work authorization. Applicants must be authorized to work in the country where the position is located without employer sponsorship.