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Jobs · Administrative · Virginia

Bilingual (English-Spanish) Customer Service Specialist

Addison Group · McLean, VA · 3 wk ago
On-siteAdministrative$25–$26/hrContract

Contract-to-hire | Long-term contract assignment in McLean, VA

About the role

Addison Group is partnering with a respected organization seeking bilingual customer service professionals to support its dispute resolution operations team. This organization provides consumer-focused services in a collaborative environment that promotes professional development and long-term career growth.

Our client is seeking a bilingual (English/Spanish) Customer Service Representative to support consumers through dispute and claims-related processes. This role will serve as a primary point of contact for inbound inquiries, assist with claim submissions, explain program procedures, and provide exceptional customer support throughout the process. Candidates must be comfortable working in a fast-paced contact center environment and demonstrate strong communication and problem-solving abilities.

Responsibilities

  • Manage inbound customer inquiries in a high-volume call center setting
  • Assist customers with online and phone-based claim submissions
  • Explain program requirements, processes, and next steps clearly and professionally
  • Maintain detailed and accurate records within internal systems
  • Escalate complex issues appropriately when needed
  • Deliver empathetic, solution-oriented customer service in both English and Spanish
  • Support operational initiatives and outreach projects as assigned
  • Learn and apply industry-related policies and procedures

Requirements

  • Bilingual in English and Spanish required
  • Bachelor’s degree required
  • Minimum 4 years of progressive customer service experience in a call center or contact center environment
  • Experience with CRM/contact center software such as RingCentral or similar systems
  • Prior Fortune 500 or enterprise-level customer support experience preferred
  • Excellent verbal and written communication skills
  • Strong multitasking, organizational, and problem-solving abilities
  • Comfortable using web-based customer support platforms
  • Demonstrated career growth within prior customer service positions

Additional Details

  • Structured onboarding and training provided
  • Long-term contract with potential for permanent conversion based on performance
  • Opportunity for advancement into higher-level dispute resolution and case management responsibilities
  • Collaborative and team-oriented work environment
  • Video interview process with leadership team

Benefits

  • Medical, dental, and vision coverage
  • 401(k) retirement plan

Pay

$25.00 – $26.00 / hour

Schedule

Monday–Friday | 9:00 AM – 6:00 PM EST

Hybrid schedule available after training completion (2 onsite days / 3 remote days)

Initial training period of approximately 3–6 weeks will be fully onsite

Perks

  • Hybrid work flexibility after training
  • Career advancement opportunities
  • Professional development and mentorship
  • Supportive team culture
  • Exposure to dispute resolution and case management operations

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