Bilingual (Spanish) Scheduling Representative

Job Summary

Responsibilities

• Manage a high volume of inbound and outbound calls, averaging 100-200 calls per day.
• Schedule work orders and efficiently dispatch home inspectors to various inspection locations across Florida.
• Develop optimized routes for home inspectors, ensuring efficient use of time and resources.
• Maintain continuous communication with inspectors throughout the day to monitor their schedules and address any changes or challenges.
• Clearly explain the home inspection process and its importance to our customers, ensuring their understanding and satisfaction.
• Foster positive relationships with inspectors and customers, proactively managing schedule changes to minimize stress and inconvenience.
• Collaborate with other departments and agencies regarding our policyholders to address any specific requirements or concerns.
• Monitor schedule changes and work closely with customers to find suitable alternatives that accommodate their needs.
• Confirm scheduled appointments with policyholders, ensuring their availability and readiness for the Field Risk Evaluators.
• Handle inbound calls from policyholders, addressing logistical issues related to scheduled work and resolving general complaints.
• Accurately process and record inspection payments utilizing our payment processing systems and software to facilitate smooth and secure transactions.
• Perform additional duties as assigned to support the smooth operation of the scheduling process.

Qualifications

• High school diploma or equivalent.
• Minimum of six months of relevant scheduling or customer service experience and/or training, or an equivalent combination of experience and training.
• General knowledge of underwriting/construction is preferred, but not required.
• Ability to work independently within the given parameters, following instructions and established procedures.
• Proficient in interpreting a variety of instructions provided in written, verbal, diagram, or schedule format.
• Familiarity with Microsoft Office software and other related business software.