Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)
GE Appliances, a Haier company · Salt Lake City, UT · 1 wk ago
Customer Service$17.85/hrFull-time
About the role
Advanced Services Inc. (ASI) is seeking a Bilingual Remote Consumer Advocate to join the GE Appliances team. This position resolves escalated customer service issues for GE Appliances consumers, advocating for reasonable and satisfactory resolutions.
Responsibilities
- Resolve escalated customer service issues in English and Spanish
- Create an outstanding quality service experience for GE Appliances consumers
- Communicate effectively and proficiently in both English and Spanish
- Follow up with customers using phone, email, or text to resolve appliance-related concerns
- Close out cases with successful actions
- Find creative solutions that are in the best interest of the customers and GE Appliances
- Interact and coordinate with internal departments to resolve consumer issues
- Gather information from various resources and surface concerns with suggested resolutions
- Complete consumer reviews for satisfaction before case closure
Requirements
- Ability to communicate effectively and proficiently in both English and Spanish
- High School Diploma or GED
- Minimum of 1-year call-center experience
- Minimum of 2-years escalated customer service experience
- Moderate to advanced computer skills
- Exceptional organizational skills
- Flexibility with the ability to take direction from management yet work independently
- Past experience working from home preferred
- Soft skills such as active listening, conflict resolution, and time management
- Desire to work in a team environment towards common goals
Qualifications
- Passion for helping customers and problem-solving
- Flexibility to adapt to change
- Critical thinking skills
Skills
- Bilingual proficiency in English and Spanish
- Excellent written and verbal communication skills
- Moderate to advanced computer skills
- Strong organizational and multitasking abilities
- Experience working from home (preferred)
Benefits & Perks
- Paid on-the-job training and mentoring
- Work-from-home opportunities (equipment provided)
- No weekend shifts
- Paid time off
- Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
- 401(k) program with a company match
- Short-term and long-term disability
- Life insurance
- Appliance discount program
- Tuition reimbursement
- Gym membership reimbursement
- Career growth opportunities
Position Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)
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