Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

About the role

Advanced Services Inc. (ASI) is seeking a Bilingual Remote Consumer Advocate to join our team at GE Appliances. This position resolves escalated customer service issues for GE Appliances consumers, advocating for reasonable and satisfactory resolutions.

Responsibilities

• Resolve escalated customer service issues in English and Spanish
• Create an outstanding quality service experience for GE Appliances consumers
• Coordinate with multiple internal departments to resolve appliance-related concerns
• Communicate with customers via phone, email, or text to address appliance-related issues
• Implement creative solutions that benefit both the customer and GE Appliances
• Follow up with customers to ensure successful case closures
• Utilize multiple Windows-based programs and other internal applications to manage escalated cases
• Complete consumer reviews for satisfaction before case closure

Requirements

• Ability to communicate effectively in both English and Spanish
• High School Diploma or GED
• Minimum of 1 year call-center experience
• Minimum of 2 years escalated customer service experience
• Moderate to advanced computer skills
• Excellent written and verbal communication skills
• Moderate to advanced computer skills; navigating multiple online applications
• Exceptional organizational skills
• Flexible with the ability to take direction from management yet work independently
• Soft skills such as active listening, conflict resolution, and time management
• Flexibility to adapt to change and critical thinking skills
• Possession of previous remote work experience is preferred

Qualifications

• Passion for helping customers and problem-solving
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Skills

• Strong communication skills in both English and Spanish
• Proficient in multiple Windows-based programs and other internal applications
• Effective multi-tasking and organizational skills
• Experience working from home

Benefits & Perks

• Paid on-the-job training and mentoring
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Pay

A base rate of $17.85/hour + incentives based on quality scores, paid weekly.

Schedule

After training, you can expect to work an 8-hour shift between the business hours of 7:00 AM to 6:00 PM (CST), Monday through Friday.