Bilingual Spanish Inbound Customer Service Agent - Consumer Relations (Remote)

About the role

Advanced Services Inc. (ASI) is seeking a Bilingual Remote Consumer Advocate to join the GE Appliances team. This position resolves escalated customer service issues for GE Appliances consumers, advocating for reasonable and satisfactory resolutions.

Responsibilities

• Resolve escalated customer service issues in English and Spanish
• Create an outstanding quality service experience for GE Appliances consumers
• Communicate effectively and proficiently in both English and Spanish
• Follow up with customers using phone, email, or text to resolve appliance-related concerns
• Close out cases with successful actions
• Find creative solutions that are in the best interest of the customers and GE Appliances
• Interact and coordinate with all necessary stakeholders to resolve consumer issues
• Gather information from various resources and surface concerns with suggested resolutions
• Complete consumer reviews for satisfaction before case closure

Requirements

• Ability to communicate effectively and proficiently in both English and Spanish
• High School Diploma or GED
• Minimum of 1-year call-center experience
• Minimum of 2-years escalated customer service experience
• Moderate to advanced computer skills
• Exceptional organizational skills
• Flexibility with the ability to take direction from management yet work independently
• Past experience working from home preferred
• Soft skills such as active listening, conflict resolution, and time management
• Desire to work in a team environment towards common goals

Qualifications

• Passion for helping customers and problem-solving
• Flexibility to adapt to change
• Critical thinking skills
• Desire to work in a team environment towards common goals
• Ability to remain calm and show empathy while handling challenging customer concerns

Benefits & Perks

• Paid on-the-job training and mentoring
• No weekend shifts
• Paid time off
• Medical, dental, vision, and prescription benefits eligibility on day 1 of employment
• 401(k) program with a company match
• Short-term and long-term disability
• Life insurance
• Appliance discount program
• Tuition reimbursement
• Gym membership reimbursement
• Career growth opportunities

Schedule

• Work-from-home opportunities (equipment provided)
• Flexible work schedule

Pay

• Base rate of $17.85/hour + incentives based on quality scores
• Paid weekly