Bilingual (Spanish) Health Care Assistant

Why Planned Parenthood South Atlantic?

We are powerful educators, advocates and innovators for health care. Be part of the diverse Planned Parenthood family. Work hand in hand with like-minded individuals in an environment built on collaboration, open communication, and mutual respect.

What's interesting about this job?

The Bilingual Health Care Assistant (HCA) serves as the first impression of Planned Parenthood South Atlantic (PPSAT) by providing friendly and efficient services to clients arriving at the health center for services or information. The HCA is responsible for maintaining front office, back office, assisting providers with daily in-office procedures, blood draws, and provide patient education.

Who You Are

• Passionate about providing high-quality and nonjudgemental reproductive health care
• Bilingual in Spanish - passing the Bilingual Proficiency Assessment required before hire
• Believes that sexual health is essential to every person’s overall health, well-being, and happiness
• Believes in providing non-judgmental care to our transgender & gender-diverse patients
• Patient-first mindset
• Compassionate

What You'll Do

• Maintains accurate and complete documentation including charts, logs, etc.
• Provide education via telephone or face-to-face in a non-judgmental manner to patients by providing support and information on reproductive and sexual health issues.
• Verify and interpret insurance coverage and benefits both electronically and over the phone.
• Absists in making patient referrals and documenting appointments scheduled in patient chart.
• Absists in providing telephone coverage for incoming calls, assists with requests for center appointments as applicable and other calls requesting information.
• Able to interpret and communicate clinic fee scale and pricing information, as well as patient insurance benefits, including copayments/coinsurance.
• Responsible for patient fee receipts, reconciliation of computer journal sheet with daily deposits and timely reporting of same to Finance Department.
• Ensures patients complete all necessary forms and obtains patient consents for services in an efficient and accurate manner.
• Follows Health Center procedures for the processing and provision of OTC and prescription medications and birth control supplies.
• Absists in assuring the Health Center remains in working order by maintaining an adequate stock of supplies.
• Participates in maintaining uniform patient record systems, e.g. computer data, EHR documentation, and/or patient filing system.
• Works as a team member to meet or exceed center productivity and customer satisfaction goals.
• Serve as laboratory testing personnel: collect and prepare laboratory specimens; maintain/check laboratory instruments; perform laboratory-related quality controls; order and result laboratory tests in the medical record; draw blood; dispose of contaminated supplies; perform and interpret in-house laboratory tests; participate in competency and proficiency requirements based on laboratory testing performed; demonstrate problem-solving skills.

Schedule

This is a full-time opportunity, working 35-39 hours/week. Tuesday: 9 AM - 4 PM Wednesday: 8 AM - 3 PM Thursday: 10 AM - 6 PM Friday: 9 AM - 3 PM Saturday: 8 AM - 2 PM Please note that work schedule reflects the clinic schedule, and actual hours worked may vary due to day-to-day operations. All staff are expected to remain at the health center until all patients are checked out, documentation is completed, and the health center is cleaned.

What You Get

• Full benefits: medical, dental, and vision
• Health Reimbursement Account 403B Retirement Plan with matched contributions
• Paid Time Off Holiday Pay
• Employee Assistance Program
• Compensation: All HCA's start at a non-negotiable $23.25 an hour, and are eligible for periodic pay-increases based on tenure and skill check-offs.
• Bilingual Skill - This position requires passing the Bilingual Assessment. Those who pass the Bilingual Assessment are eligible for an additional $1.00 added to their base rate.
• PPSAT's compensation philosophy is based in equity and transparency. The HCA Tier Program intends to maintain and promote internal equity, transparency, and skill growth.

Additional Information

• A complete application includes a cover letter and resume.
• This position requires a background check once a job offer is extended to the final candidate.
• PPSAT does not discriminate in employment and understands the many barriers' candidates may face when applying to jobs. One of those barriers is the criminal justice system and its effects on background checks. We understand that these barriers more often negatively impact BIPOC.