Bilingual (Spanish) District Lending Specialist (TRAVEL REQUIRED)

About the Role

As a District Lending Specialist, you’ll be a vital force behind our district’s success—traveling between branches to provide hands-on support, drive performance, and make a real impact. Whether you're stepping in to lead, training new team members, or helping branches exceed their goals, your role is dynamic, rewarding, and essential to our continued growth. If you're a flexible, results-driven professional with a passion for leadership, customer service, and team development, we want to hear from you. Join us and help shape the future of our district—one branch at a time!

Responsibilities

• Support District Growth: Partner with the District Manager to drive performance, support business goals, and ensure operational excellence across multiple locations.
• Lead by Example: Step in as acting Branch Manager when needed, setting the tone for customer service, sales, and team collaboration.
• Train and Mentor: Onboard and coach new team members, sharing your knowledge and helping them grow into high-performing contributors.
• Deliver Exceptional Service: Assist customers in selecting the right financial solutions, ensuring their needs are met with care and professionalism.
• Manage Delinquency: Proactively work with past-due customers to find solutions and maintain healthy account performance.
• Stay Agile: Embrace a variety of responsibilities and adapt to the unique needs of each branch you support—no two days are the same!
• Travel with Purpose: Provide in-person support across the district, bringing consistency, leadership, and energy wherever you go.

Requirements

• Customer Service Experience: Background in customer service, collections, finance, or banking is highly desirable.
• Leadership Potential: Ability to step into leadership roles, coach others, and support team success.
• Flexibility and Travel: Willingness to travel within the district to provide in-person support where it’s needed most.
• Valid Driver’s License: Must maintain a valid driver’s license and current auto insurance for travel between branches.
• Strong Communication: Excellent interpersonal skills with the ability to build relationships and foster collaboration.
• Problem-Solving Skills: A proactive mindset with the ability to identify challenges and implement effective solutions.

Work Location & Schedule

District-based travel; home branch - 308 N. Spur 63 Longview, TX 75601

Full Time - Monday through Friday, 8:30am to 5:30pm with evenings and weekends based on business needs/peak seasons

Pay

Hourly: $17.75 - $27.75

The base hourly range represents the low and high end of the anticipated hourly range for this position based on the state average. The actual base hourly offered for this full-time position will be determined by various factors, including but not limited to, location, skills, knowledge, competencies, and experience.

Benefits

• Paid Time Off
• Medical, Dental, Vision and other voluntary coverages (starting day one)
• 401(K) program with company match (eligible 30 days post hire, starting on the 1st of the month)
• Employee Assistance Program
• Emergency Relief Fund
• Diversity and Inclusion Council
• Tuition Reimbursement
• Leadership Development Programs
• Monthly Bonus Program

Stories of Success

Ashley S., District Manager - Alabama

"I joined Heights Finance in 2010 as a CSR, with no prior experience in finance. Little did I know that this role would pave the way for a fulfilling career! Heights Finance genuinely values its team members and takes pride in promoting from within. Today, I am proud to serve as a District Manager, a position I moved into in 2021 – also, a testament to the growth opportunities the company provides. The company offers excellent benefits, a set schedule that promotes work-life balance, and supportive leadership that ensures every team member feels valued. The company also fosters an open culture, encouraging team members to share their ideas and suggestions. I truly love working here and am grateful for the incredible opportunities Heights Finance has provided."

Jessica W., Operations Trainer - United States

"Since joining Heights Finance as a Branch Manager in 2013, I have enjoyed the benefit of internal transitions and promotions on multiple occasions. Transitioning from my original branch to a larger branch in a different demographic, to a middle-sized branch in a combination of demographics, assisted me with being prepared to take the next step in my career. As a result of these experiences, I was qualified for a District Manager position in 2021. In 2024, I made a career change and with the support of my VPO, I was able to move into an Operations Trainer. During each transition, my supervisors worked to ensure I had the training, tools, and support needed to be successful and the level of camaraderie amongst my peers was unparalleled."