Home Lending Account Specialist I Bilingual English and Spanish Required

About the role

At JPMorganChase, you'll be at the forefront of delivering exceptional customer service, where each day presents the same opportunities to make a meaningful difference. You'll engage in creative and exciting work, consistently offering innovative solutions and options to assist our valued customers. While the duties may be routine, your role remains dynamic and impactful, enabling you to build strong relationships and contribute to our business success.

Job Responsibilities

• Own the customer experience from start to finish while treating customers with respect and displaying empathy
• Inspire customer confidence through business knowledge, reliability, and making appropriate decisions on behalf of our customers quickly and effectively
• Balance the competing responsibilities and goals of a metrics-driven environment
• Demonstrate resiliency and extreme adaptability in a fast-paced environment
• Navigate multiple technologies while staying engaged with our customers
• Document customer account activities thoroughly and concisely
• Demonstrate personal excellence including punctuality, reliability, integrity, and accountability
• Approach problems logically and with good judgment to ensure the appropriate customer outcome
• Leverage business knowledge, tools and resources to deliver results that meet all Regulatory, Compliance, quality standards and departmental practices

Required Qualifications, Capabilities, And Skills

• A high school diploma/GED required
• Fluency in reading and speaking both Spanish and English is required for this role
• Minimum of one year of customer interaction or customer support, either by phone or face-to-face
• Detail oriented with exceptional communication, interpersonal and problem solving skills
• Proven ability to work effectively in a fast-paced environment
• Strong desire to learn and become better educated in the mortgage industry
• Demonstrated ability to work independently and as a member of a high performing team
• Maintain the highest standards of honesty, fairness and ethics. May be exposed to confidential information
• Intermediate analytical, computer, and research skills

Work Schedules

This is a hybrid (3 days in office / 2 days remote) role located in Tempe, subject to change. Work schedule: specific information will be provided by the hiring manager and subject to change based on business needs.

About Us

JPMorganChase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

Equal Opportunity Employer/Disability/Veterans

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.