Bilingual (English/Spanish) Consumer Lending Specialist

About the role

This position is responsible for providing bilingual customer service to Spanish-speaking consumers seeking consumer lending services.

Responsibilities

• Answering customer inquiries via phone and email
• Processing loan applications and answering questions about loan terms and conditions
• Escalating complex issues to senior staff for resolution
• Maintaining accurate records and reporting on customer interactions

Requirements

• Bilingual in English and Spanish
• Excellent verbal and written communication skills
• Strong problem-solving abilities
• Proficient in Microsoft Office Suite

Qualifications

• High school diploma or equivalent
• Customer service experience preferred

Skills

• Customer service
• Loan processing
• Microsoft Office

Benefits

• Flexible schedule
• Professional development opportunities
• Competitive compensation package

Pay

• $15.00 per hour

Schedule

• Part-time
• Variable hours to accommodate customer needs

Benefits

• Health insurance
• Retirement plan
• Employee assistance program