Bilingual (Spanish) Client Experience Representative

Reliance Partners is seeking motivated individuals to join our team as a Client Experience Representative in our Chattanooga, TN office. This role offers hands-on experience in a professional environment, focusing on client support and administrative processes, ideal for those who excel in communication and have strong organizational skills.

About the Role

The Client Experience Representative will handle incoming customer inquiries via phone, provide prompt and courteous support, and perform light administrative tasks. You will work directly with our Customer Service team, following established company guidelines and adhering to industry regulations.

Responsibilities

• Manage and maintain records of client communications in our agency management system (AMS) Zendesk.
• Generate proofs of insurance upon request.
• Answer inbound calls, ensuring prompt and professional service.
• Maintain compliance with company policies and attendance standards.

Qualifications

• Strong verbal and written communication skills.
• Excellent organizational and time management abilities.
• Attention to detail and proficiency with Microsoft Office applications.
• Ability to work effectively within a team.

Benefits

• Real-world experience developing professional communication skills and gaining insight into customer service and insurance.
• Supportive team environment with experienced mentors and supervisors to guide you.

Schedule

Full-time shifts from 8 a.m. to 5 p.m., located in Chattanooga, TN.