Bilingual Spanish - Client Experience Associate

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can have headings like "Qualifications". Under that we can have sub-sections? Not required but we can embed lists. We need to decide structure: maybe we have sections: About the role (position overview), Responsibilities (job description), Qualifications (with subheadings Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments), Benefits. We should not create sections with filler. So we will include only those with real content. Thus:

About the role

... (position overview paragraphs)

Responsibilities

• ...
...

Qualifications

for section headings; we could use

for subheadings? Not specified but we can still use

for each major section; we could have multiple

sections: Preferred Skills, Competencies, Work Experience, Education, Certifications, Licenses, Language Assessments. But that may be many thin sections. The instruction says "Prefer a few substantive sections over many thin ones." So better to keep Qualifications as one section with internal lists. Thus:

Qualifications

• Preferred Skills: Accountability, Banking, Branch Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales
• Competencies: Accuracy and Attention to Detail, Banking Products, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs
• Work Experience: Roles at this level typically do not require a university / college degree, high school diploma or GED, however may require related experience or product knowledge to accomplish primary duties. Typically
• Education: No Degree
• Certifications: No Required Certification(s)
• Licenses: No Required License(s)
• Language Assessments: Spanish Speaking - Required

maybe. However instruction says use

• for any list of duties/requirements/benefits. For qualifications, we have lists of skills, competencies etc. So we can treat each bullet as a list item. Now Benefits: The benefits paragraph is long. We need to format as list? It's a paragraph describing benefits. Could be a

  . But instruction says use

  • for any list of duties/requirements/benefits. Benefits is a list of items; we could break into list items: medical/prescription drug coverage..., dental and vision options..., employee and spouse/child life insurance..., short and long-term disability protection..., 401(k) with PNC match, pension and stock purchase plans..., dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance..., a robust wellness program with financial incentives. Then paid time off: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. Also mention to learn more at pncthrive.com. We could keep as

    but better to make list. However the instruction says "Use

    • for any list of duties/requirements/benefits". So we should convert benefits to list. Thus:

      Benefits

      • medical/prescription drug coverage (with a Health Savings Account feature)
      • dental and vision options
      • employee and spouse/child life insurance
      • short and long-term disability protection
      • 401(k) with PNC match, pension and stock purchase plans
      • dependent care reimbursement account
      • back-up child/elder care
      • adoption, surrogacy, and doula reimbursement
      • educational assistance, including select programs fully paid
      • a robust wellness program with financial incentives
      • maternity and/or parental leave
      • up to 11 paid holidays each year
      • 9 occasional absence days each year, unless otherwise required by law
      • between 15 to 25 vacation days each year, depending on career level; and years of service
      • To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
      We need to ensure we didn't miss any substantive info: The position overview also mentions "PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position." That's included. Also "PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance." included. Also "We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals." included. Now check for any other substantive content: The "Job Description" also includes "PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework." This appears after Qualifications? Actually it's under "Qualifications" heading? Let's re-examine original text: After Job Description block, there is: "PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework." This seems like part of Qualifications or maybe "Expectations". It is substantive and should be included. Where does it belong? It could be under "Qualifications" as expected behaviors. We'll include as part of Qualifications maybe as a list item: "Expected behaviors: Customer Focused ... Managing Risk ..." We'll incorporate. Thus under Qualifications we add another list item:
    • Expected behaviors: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
    Now ensure we didn't duplicate any content. Now check for any other sections: There's also "Disability Accommodations Statement", "EEO", "California Residents Refer to the California Consumer Privacy Act Privacy Notice". Those are boilerplate to remove. Now ensure we didn't include any filler like "commensurate with experience". Not present. Now output HTML fragment. We need to ensure we don't include any markdown fences. Just raw HTML. Let's craft. We'll start with

    About the role

    then

    ... maybe split into two paragraphs for readability but not required. We'll keep as one

    with sentences. We need to preserve all substantive info; we can break into multiple

    for readability but not required. It's okay. Let's write:

    About the role

    At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our