Bilingual Spanish Claims Adjuster, Bodily Injury
About the role
We are seeking highly organized and customer-focused Resolution Specialists to join our team. The successful candidate will be responsible for communicating with customers on the phone, educating and helping them work through their claim to the best possible outcome. This role will also handle an inventory of claims, triage critical claims, and deliver service to all constituents of the claim. The claims you will handle will be transportation-related. The ideal candidate has a willingness to work through and design processes that support the quickest claim resolution with the best outcome. They will collaborate closely with our product and engineering teams to give feedback and identify technology and process improvements.
Requirements
- Active insurance adjuster’s license by way of a designated home state, or home state
- Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications)
- Minimum of 3 years of experience on point and concentrated in transportation claims adjusting, ideally with:
- Third-party PD
- Third-party bodily injury, including catastrophic losses
- UM/UIM bodily injury
- Litigation experience (PIP a plus, but not required)
- Willing to obtain all licenses within 60 days, including completing state-required testing
- Knowledge of state regulations, policy provisions, and standard operating procedures
- Willingness to travel for clients and claims need
Qualifications
The ideal candidate has a sense of urgency, exercises empathy and patience towards everyone interacted with, is creative, conflict-enjoyer, curious, anti-status quo, and communicative. They must also have a willingness to work through and design processes that support the quickest claim resolution with the best outcome.
Skills
- Highly motivated and growth-oriented
- Passionate specialists who care about the customer and their experience
- Empathetic
- Sense of urgency - AT ALL TIMES
- Creative
- Conflict-enjoyer
- Curious
- Anti-status quo
- Communicative
Benefits
- Generous health-insurance package with nationwide coverage, vision, & dental
- 401(k) retirement plan with employer matching
- Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
- Generous family leave policy
- Work from anywhere to facilitate your work-life balance
- Apple laptop, large second monitor, and other quality-of-life equipment that might be needed
Pay
Not specified
Schedule
Not specified