Bilingual Spanish Call Center Sales Representative - Hybrid

About the role

This full-time fluent Bilingual (English/Spanish) position requires being able to hold a conversation both in English and Spanish. This position reports to our 1010 N St. Mary’s St, San Antonio, TX 78215 location. If selected, you must be able to report to this location.

Responsibilities

• Handle customer interactions (calls, chats, emails) in a fast-paced environment.
• Identify upselling opportunities and close deals to reach your sales and commissions targets.
• Accurately resolve issues related to service, billing, payments, and collections.
• Explain bills and product features clearly.
• Troubleshoot basic problems and seek higher support if needed.
• Build customer confidence and loyalty by resolving issues.
• Support various customer inquiries, including technical issues.

Requirements

• Commissioned sales experience highly preferred.
• Unwavering Customer Focus.
• Strong Work Ethic.
• Adaptability.
• Problem-Solving Skills.
• Attention to Details.

Qualifications

• Fluent in English and Spanish.

Skills

• Customer Service.
• Sales.
• Technical Support.
• Communication.

Benefits

• $1,500.00 sign-on bonus paid out as follows: first $250 payment 30 days after hire date, second $500 payment 6 months after hire date and third $750 payment 1 year after hire date.
• Medical/Dental/Vision coverage.
• 401(k) plan.
• Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T home phone.
• Tuition reimbursement program.
• Paid Time Off (PTO).
• Company-designated holidays.
• Paid Parental Leave.
• Additional sick leave.
• Adoption Reimbursement.
• Disability Benefits (short term and long term).
• Life and Accidental Death Insurance.
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal.
• Employee Assistance Programs (EAP).
• Extensive employee wellness programs.

Pay

This position offers a starting hourly rate of $20.16 + commission if all sales goals are met. With our uncapped commission opportunities, surpassing those goals earns top representatives $62,280+ per year.

Schedule

This is a hybrid-remote position reporting to our 1010 N Saint Mary's St, San Antonio, Texas 78215 location; if selected, you must be able to report to this location to work in center 3-4 days weekly and remotely from home 1-2 days weekly.