Bilingual (Spanish) Bank Call Center Representative

About the Role

Join the Farm Bureau Bank team in San Antonio, TX, where we are rooted in service, strong relationships, and meaningful results. We provide financial services that support hardworking individuals in farming, ranching, and agriculture across the United States. Beyond traditional banking, we cultivate lasting partnerships, nurture growth, and aim to support rural communities that are often underserved by the banking industry.

Responsibilities

• Provide customers with accurate information via voice, email, or chat, answering questions, and resolving complaints, inquiries, and requests regarding new and current accounts.
• Create a warm and welcoming impression on the phone by demonstrating genuine interest in the customer and helping them meet their financial needs.
• Cross-sell additional bank products and perform tasks such as opening and closing accounts, processing stop payments, wire transfers, telephone transfers, placing check orders, and basic account maintenance.
• Make outbound customer courtesy calls to notify, educate, and troubleshoot inquiries (e.g., new account access, first payment defaults, CD renewals, and final large payments).
• Complete daily tasks requested by internal departments for customer follow-ups.
• Assist in meeting credit and loan growth sales goals while being aware of key performance indicators.
• Ensure compliance with Bank processes and Federal regulations.
• Maintain knowledge of all products and services, staying updated on new product developments.
• Pursue personal development to achieve job proficiency and meet performance goals within the Customer Care Team.
• Handle the entire loan process for consumer/business vehicle loans and credit cards, including identifying application fraud and identity theft.
• Gather required customer information, submit applications, and notify underwriting of potential risks.
• Review loan accounts, determine title requirements, and educate customers on the title perfection process.
• Meet customer service standards for quality assurance within the Customer Care Team.
• Perform other duties as assigned.

Qualifications

• High school diploma or GED required; some college work preferred.
• Two (2) years of customer service or call center experience.
• Six (6) months of banking experience or three months of experience with Farm Bureau Bank.

Skills

• Exceptional customer service skills.
• Proficient computer skills.
• Bilingual in Spanish and English (verbal and written communication skills required).

Benefits

• Affordable Medical, Dental, and Vision coverage.
• Outstanding 401k with employer match up to 5%.
• Paid Volunteer Hours.
• Accrued Paid Time Off (PTO) & Paid Holidays.
• Life Insurance and Long-Term Disability (company paid).
• Continuing Education Opportunities.