Bilingual Spanish Auto-Finance Representative
About the role
We are seeking bilingual Spanish Auto Finance Representatives to join our team. Candidates must be fluent in both Spanish and English and have a passion for learning and growing in the auto finance industry.
Responsibilities
- Make friendly, early-stage courtesy calls to customers 1–29 days past due on payments
- Help customers with payment setups, auto-pay enrollment, and account updates
- Avoid heavy collections — escalation teams handle those accounts
- Take inbound calls and support customers with:
- Account questions
- Payment options
- Title requests
- Website/login help
Requirements
- Bachelor’s degree required
- 1+ year of customer service experience (call center experience a plus)
- Excellent communication and problem-solving skills
- Fast learner with strong attention to detail
- Basic computer and data-entry skills
- Reliable, adaptable, and eager to grow
Qualifications
- Fluency in both Spanish and English
- Open to any of the following positions: Customer Accounts Representative, Customer Care Representative
Skills
- Customer service skills
- Technical proficiency with computers and data entry
- Ability to multitask and prioritize tasks
Benefits
Clear career path in auto finance
Training provided — perfect for new grads or early career candidates
Supportive team environment
Competitive pay and benefits
Pay and Benefits
The pay range for this position is $18.50 - $23.50/hr.
Eligibility requirements apply and may vary based on job classification and length of employment.
If eligible, benefits may include medical, dental, vision, critical illness, accident, hospital coverage, 401(k), life insurance, short and long-term disability, health spending account, transportation benefits, employee assistance program, time off/leave (PTO, vacation or sick leave).
Schedule
- Customer Accounts Representative: Mon–Fri: 8 AM–5 PM
Two late shifts weekly: 11 AM–8 PM (never Fridays)
Every other Saturday: 8 AM–12 PM
One week each month: 7 AM–4 PM + Saturday 7 AM–12 PM - Customer Care Representative: Mon–Fri: 8 AM–5 PM or 9 AM–6 PM
One Saturday per month: 8 AM–12 PM
Two Saturdays per month required (8 AM–12 PM)
Location
This is a Contract to Hire position based out of Arlington, TX.
Application Deadline
This position is anticipated to close on Jul 13, 2026.