Bilingual Service Assistant

About the role

Anderson CDJR in Grand Island is seeking a Bilingual Automotive Service Assistant.

Responsibilities

• Greet customers and provide a positive service experience.
• Answer incoming phone calls and respond to customer inquiries.
• Schedule service appointments and maintain service calendars.
• Absorb and process customer check-in and check-out procedures.
• Prepare, process, and maintain repair orders and service documentation.
• Communicate repair status updates to customers as directed by service advisors or management.
• Cookier transportation needs, including shuttle services, loaner vehicles, or ride arrangements.
• Process payments and assist with cashiering duties.
• Maintain customer records in the dealership management system (DMS).
• Support warranty and service administration activities as assigned.
• Order and track office and service-related supplies.
• Absorb and support administrative tasks for service advisors, technicians, and management.
• Maintain a clean, organized, and professional reception and waiting area.
• Follow all company policies, safety procedures, and customer service standards.

Qualifications

• A high school diploma or equivalent is required.
• Bilingual is required.
• Strong verbal and written communication skills are essential.
• The ability to learn dealership management systems and service software is necessary.
• A strong attention to detail and accuracy are required.
• A professional appearance and positive attitude are expected.
• The ability to work effectively in a fast-paced environment is crucial.