Bilingual Seasonal Licensed Health Insurance Agent-Remote

About the role

The Bilingual Seasonal Licensed Health Insurance Agent‑Remote supports customers with their health insurance plans during the Open Enrollment Period (OEP) season, handling inbound calls and chats in both English and Spanish. Agents explain plan features and advantages, enroll new members, and assist existing members with cost/plan analysis to identify the best coverage for their yearly review. This is a sales position with paid training and no commission‑based pay.

“I had a call with a member who was newly diagnosed with a major medical condition. The member is alone and doesn’t have family close to her; she was overwhelmed with all of the new doctors, medical terms, medicines, and treatments. The member feared what her future held and was concerned she wouldn’t be able to afford upcoming expenses. I assured the member she was in great hands that day, we would take our time and find a solution so she could receive needed treatments at prices she could afford. During the call there were times we giggled together and times we even cried a bit. I looked up the member’s doctors, medications, checked EoCs for more information and we found a plan that would cover all the correct things and have low copayments. The member thanked me at the end of the call for being thorough, educating her on how insurance works including the basics such as MOOPs and deductibles, and mostly for being kind when she needed someone to care. Made my whole week.”

Responsibilities

• Take inbound calls and chats with customers in English and Spanish during the OEP season.
• Explain the features and advantages of available medical plans to prospective members.
• Support current members with cost/plan analysis to identify the best products during their yearly review.
• Bring new members on board by selling appropriate health insurance plans.
• Provide thorough education on insurance basics such as MOOPs and deductibles.
• Build rapport and demonstrate empathy, as illustrated by real member interactions.

Requirements

• Resident Life & Health Insurance License in hand with continuing education completed.
• High school diploma or GED.
• Fluency in English and Spanish (bilingual).
• Open availability to work between 7 am – 10 pm EST, 7 days a week during the sales season.
• Must provide own equipment: PC or laptop running Windows 11, minimum download speed 25 Mbps / upload 10 Mbps, Ethernet connection (no Wi‑Fi), two dedicated monitors ≥13 inches, VoIP USB headset with microphone, webcam for training, and a dedicated quiet workspace.

Qualifications

• Strong sales orientation: charismatic, persuasive, and able to close deals.
• Proven ability to build relationships and connect with customers.
• Motivated to exceed personal and team goals.

Skills

• Intermediate/advanced technical proficiency to navigate multiple systems simultaneously while communicating with customers.
• Excellent verbal and written communication in both English and Spanish.
• Active listening and problem‑solving abilities.
• Ability to learn and apply product knowledge quickly.