Bilingual Screening & Applications Specialist - Sandy Springs, GA

About the role

As a Screening and Applications, Specialist within Cortland's centralized Contact Center, you will serve as the primary point of contact for prospective residents, guiding them seamlessly from application submission through move-in. You will review applications, verify documentation, and support applicants with professionalism and empathy throughout the leasing process. This role plays a key part in creating a positive applicant experience and requires exceptional customer service, strong communication skills, and the ability to excel in a fast-paced, dynamic environment.

Responsibilities

• Review and process rental applications accurately, ensuring compliance with company policies and regulatory requirements.
• Collect, verify, and manage applicant documentation promptly and efficiently.
• Respond to incoming calls, emails, and chat inquiries with professionalism, clarity, and a solutions-oriented approach.
• Maintain clear and consistent communication with multiple applicants simultaneously, providing timely updates and guidance.
• Address questions and concerns with empathy and patience, including de-escalating challenging situations when necessary.
• Navigate multiple technology platforms, adapt quickly to evolving systems and processes, and stay organized while managing competing priorities in a high-volume environment.
• Collaborate effectively within a team environment to achieve shared goals.
• Uphold Fair Housing practices and company standards at all times.

Qualifications

• 2+ years of experience delivering exceptional customer service, ideally in a service-driven or high-volume contact center environment; experience in the multifamily housing industry is strongly preferred
• High school diploma or equivalent required
• Demonstrated ability to handle confidential information with discretion and integrity
• Exceptional time management, prioritization, and organizational skills to manage multiple tasks in a fast-paced environment
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and familiarity with property management platforms such as Funnel, OneSite, and RealPage
• Skilled in CRM tools and adept at navigating systems in a contact center environment
• Exceptional attention to detail with the ability to accurately review applications, verify documentation, and maintain compliance while managing multiple tasks
• Able to adapt to changing priorities and maintain accuracy under pressure
• Flexibility to work weekends and extended hours as business needs require

About Cortland

Cortland is an international, vertically integrated multifamily real estate investment, development, and management firm with a resident-centric approach to living experiences. Founded in 2005, Cortland combines in-house design, construction, and operations to deliver value and innovation across its portfolio. Recognized as one of the top 10 multifamily owners and operators in the US, Cortland is committed to building a best-in-class organization by empowering top talent with the resources, autonomy, and support needed to deliver results and advance their careers in a high-performance environment.