Bilingual Immigration Consultation Specialist

Change Lives. Build Relationships. Earn Big. At Solano Law Firm, we're not just helping clients file paperwork—we're helping families create a better future. As a Consultation Specialist, you'll be one of the most important people in a client's journey. You'll meet with prospective clients, learn their stories, help them understand their options, and guide them toward taking the next step in their immigration case. This role is perfect for someone who loves connecting with people, thrives in a fast-paced environment, and enjoys the challenge of turning conversations into meaningful outcomes. Every day is different, every client has a unique story, and every successful consultation has the potential to change a family's future. Bilingual Requirement Fluency in both English and Spanish is required. The majority of clients are Spanish-speaking immigrants and their families. Consultation Specialists must be able to confidently conduct consultations, build relationships, explain processes, answer questions, and communicate professionally in both English and Spanish without the assistance of a translator. If you're not fully fluent in both languages, this position will not be the right fit. What You'll Do Conduct immigration consultations with prospective clientsBuild trust and rapport with individuals and families seeking legal helpAsk thoughtful questions to uncover needs and identify opportunities for legal reviewEducate clients on the firm's process and potential pathways under attorney supervisionHandle questions and objections with confidence and professionalismFollow up with prospective clients and guide them through the decision-making processDeliver a high-touch, white-glove client experience from start to finishPartner closely with attorneys and legal staff to ensure clients receive the support they need What Makes Someone Successful Here? This is not a call center role. Our Best Consultation Specialists Combine Empathy with confidenceStructure with warmthSales ability with integrityCuriosity with strong listening skillsThe ability to connect with people from diverse backgrounds and culturesA genuine desire to help families navigate important life decisions Important Note You will not provide legal advice or represent yourself as an attorney. Your role is to gather information, educate clients about the firm's process, identify opportunities for attorney review, and help qualified prospects move forward with representation. Schedule & Work Expectations Full-time, in-office position in Birmingham, AlabamaMonday–Friday | 900 AM–600 PM Eastern Time Although based in Birmingham, Solano Law Firm operates company-wide on Eastern Time, and all team members follow the same schedule. This is a highly community-focused position. Clients frequently visit the office in person, and you'll become a familiar face within Birmingham's immigrant community. Remote and hybrid work are not available for this role. Compensation Base Salary $45,000–$50,000Performance-Based Bonus Structure tied to revenue collected and client depositsOn-Target Earnings (OTE) $70,000–$100,000+ annuallyTop performers regularly earn over $90,000 per year. Why Solano Law Firm? At Solano Law Firm, you'll join a mission-driven team that genuinely cares about helping immigrant families build a better future. You'll have the opportunity to make a meaningful impact, develop valuable sales and client-relations skills, and grow your career while being rewarded for your performance. You'll work directly with individuals and families who are looking for guidance, hope, and a path forward—and you'll play a critical role in helping them take that next step. If you're motivated, people-focused, bilingual in English and Spanish, and excited by the opportunity to change lives while building a successful career, we'd love to meet you. Compensation $70,000 - $100,000 yearly Responsibilities Conduct Immigration Consultations Lead scheduled consultations via Zoom, phone, and in-person from the Birmingham officeUse Solano's structured consultation process from opening through closeCreate a welcoming, professional, high-trust client experienceMaintain control of consultation flow Discovery & Case Exploration Conduct thorough fact-finding on immigration history, family relationships, client goals, timeline, and urgencyIdentify opportunities for attorney reviewDocument findings clearly and accurately Education & Solution Presentation Clearly explain potential pathways being explored, firm process, timelines, pricing, and next stepsPresent recommendations confidently and ethically — without creating unrealistic expectationsHelp clients understand the value of legal representation Sales & Conversion Build confidence and urgency ethicallyConduct trial closes throughout the consultationAddress objections professionallyExecute structured follow-up for undecided consultationsTake ownership of consultation outcomes Documentation & CRM Management Maintain complete and accurate consultation notesUpdate CRM immediately after every consultationTrack outcomes, next steps, and follow-up activities Team Collaboration Participate in daily huddles, coaching sessions, call reviews, and team trainingsShare client insights and trends with leadershipContribute to continuous improvement Performance Expectations (KPIs) This is a high-accountability, performance-driven role. Sales Performance 60% overall consultation-to-hire conversion rate30% same-day (on-the-spot) conversion rateStrong follow-up conversion on undecided consultations Client Experience Consultation quality audit scoresAdherence to the consultation structureClient trust and satisfaction Operational CRM compliance and documentation accuracySame-day follow-up completionAttendance and schedule reliability 30/60/90 Day Success Plan First 30 days Learn, Observe, Build Foundation. Complete onboarding, learn the consultation structure, shadow consultations, begin conducting supervised consultations, and build confidence in both languages.First 60 days Execute, Improve, Build Consistency. Independently manage your consultation schedule, strengthen objection handling, and execute follow-up consistently. Target 20–25% same-day conversion, 45–50% overall conversion.First 90 days Perform, Own Results, Become a Top Contributor, Operate fully autonomously. Meet or exceed 30% same-day and 60% overall conversion. Become known for accountability, ownership, and client trust. Qualifications Required Native or professional-level fluency in Spanish and EnglishMinimum 2 years of experience in consultative sales, sales, legal intake, customer success, or other high-touch client-facing roles. Experience may be from any industry; immigration law experience is preferred, but not requiredProven history of meeting performance and conversion goalsExceptional communication and objection-handling skillsStrong organization and follow-throughComfortable discussing financial commitments and guiding client decisionsWilling to work Monday–Friday, 9 AM–6 PM ET, in-office in Birmingham Preferred Immigration law or immigration consultation experience (preferred, not required)Experience with HubSpot, CTM, Zoom, or similar CRM systemsConsultative sales experienceExperience navigating emotionally sensitive conversations Ideal Candidate Profile You Are Someone Who Builds trust quickly and is naturally personableKnows how to lead conversations and read a roomBalances empathy with accountabilityPerforms well under pressure and ownershipLoves helping people while driving measurable resultsTakes ownership instead of making excusesWants a role where performance directly impacts earnings and outcomes Legal & Compliance Note Consultation Specialists do not provide legal advice or represent themselves as attorneys. All consultations are conducted under attorney supervision in accordance with the ABA Model Rules of Professional Conduct and Alabama State Bar rules. About Company About Solano Law Firm At Solano Law Firm, Our Mission Is Simple Helping immigrants build better futures. We believe every client deserves compassion, professionalism, and exceptional service. We also believe our employees deserve the opportunity to build meaningful careers where they are valued, challenged, and supported. If you’re ready to join a team that is making a difference every day while investing in your professional growth, we’d love to hear from you. Apply today and become the heart of our office.