Bilingual Scheduling Center Agent

Work from home as a Spanish Bilingual Scheduling Center Agent, partnering with patients to schedule appointments and provide critical access to care. Full-time and part-time positions are available, with virtual training classes starting soon. Join an organization that offers career development and pathing to improve both your quality of life and that of patients.

Responsibilities

• Serve as the first point of contact for new patients calling to book appointments or learn about Aspen Dental services
• Answer inbound calls in a high-volume environment while compassionately handling questions and concerns
• Listen empathetically and think critically to understand patient needs
• Use trained sales and customer service techniques to set appointments
• Focus on appointment acceptance and customer care to reach individual and call center goals
• Perform additional duties as assigned by the Call Center Leadership team

Requirements

• High School Diploma or equivalent required
• Must be professionally proficient in both English and Spanish
• 1+ years of customer service experience (retail, call center, or hospitality preferred)
• Ability to answer calls in a high-volume call center environment strongly preferred
• Desire to succeed in a fast-paced, goal- and consumer-driven environment
• Strong communication skills with the ability to speak clearly and professionally
• Tech-savvy with the ability to navigate provided technology efficiently
• Must have Cable/Fiber internet with the ability to hardwire within 6 feet of the router (no WiFi/cellular/hotspot), with minimum speeds of 100 Mbps download and 10 Mbps upload
• Must have a quiet, HIPAA-compliant, private workspace
• Some evening and weekend scheduling availability required

Pay

$17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.

Benefits

• Comprehensive Health, Dental, and Vision insurance offerings
• Paid time off
• 401K with generous company match

Schedule

Various full- and part-time shifts available.