Bilingual Scheduling Center Agent

About the role

Aspen Dental is looking for a Spanish Bilingual Scheduling Center Agent to work from home, partnering with patients to schedule appointments and provide critical access to dental care. This role is the first point of contact for new patients calling to book appointments or learn about Aspen Dental services. Full-time and part-time positions are available, with virtual training classes starting soon.

You’ll be part of an organization that offers career development and pathing, helping you improve your quality of life while assisting patients in doing the same.

Responsibilities

• Schedule appointments with patients in a high-volume inbound call environment.
• Serve as the first point of contact for new patients, addressing questions and concerns with compassion.
• Listen empathetically and think critically to understand patient needs.
• Use trained sales and customer service techniques to set appointments and meet individual and call center goals.
• Focus on appointment acceptance and customer care.
• Perform additional duties as assigned by the Call Center Leadership team.

Requirements

• High School Diploma or equivalent required.
• Must be professionally proficient in both English and Spanish.
• 1+ years of customer service experience (retail, call center, or hospitality preferred).
• Ability to handle calls in a high-volume call center environment strongly preferred.
• Desire to succeed in a fast-paced, goal-driven, and consumer-focused environment.
• Strong communication skills, with the ability to speak clearly and professionally.
• Tech-savvy, with the ability to navigate provided technology efficiently.
• Must have Cable/Fiber internet with the ability to hardwire within 6 feet of the router (no WiFi, cellular, or hotspot), with minimum speeds of 100 Mbps download and 10 Mbps upload.
• Must have a quiet, HIPAA-compliant, private workspace.
• Some evening and weekend scheduling availability required.

Pay

$17.00 per hour, plus eligibility for performance-based bonuses paid monthly and pay rate increases at 90 and 180 days.

Benefits

• Comprehensive Health, Dental, and Vision insurance offerings.
• Paid time off.
• 401K with generous company match.
• Various full and part-time shifts available.