Bilingual Sales Associate

About the Role

Ring's End, Inc. is seeking a determined full-time Bilingual Customer Service / Sales Associate to keep our retail operations running smoothly. This position earns competitive pay and is eligible for great benefits.

Benefits

• Traditional and Roth 401K
• 3% 401K safe harbor company contribution
• Various medical insurance plans
• FSA & DCA
• Employee discounts on our products and materials
• Life/accidental death & dismemberment insurance
• Long & short-term disability
• Paid holidays
• Paid time off (PTO)
• Employee assistance program
• Legal counseling program

About Ring's End Inc

We are a Connecticut-based lumber and building materials retailer serving Connecticut, South County, Rhode Island, and Westchester County, New York. We are a third-generation, family-run company with a rich history dating back to 1902. Guided by a tradition of service and a commitment to innovation, we are dedicated to becoming the premier resource in the building material industry for builders and remodelers, painting contractors, architects, and homeowners. Our growth and success are due to our team of professionals. We employ the best team in the industry, ensuring we maintain a diverse and evolving work environment that values cooperation and teamwork. We look for innovation and continuous improvement in everything we do. We're looking for more to join us!

Responsibilities

• Responsible for profitability and customer satisfaction in our stores
• Interact and assist customers with a smile as our ambassador
• Correspond with regular customer contacts and potential customers, promoting the sale of Ring's End products and services
• Handle instances of consumer dissatisfaction and specific customer complaints fairly and promptly
• Schedule deliveries and follow up
• Guide and advise clients on their building material inquiries
• Answer phones and emails
• Keep inventory organized

Qualifications

• Ability to be flexible and adaptable to changes
• Exceptional customer service and problem-solving skills
• Ability to work on point-of-sale software as well as various other vendor and quoting software
• Firm grasp of basic mathematical functions
• Bilingual (Spanish/English) is required

Skills

• Positive attitude that contributes to high company morale
• Goal-oriented and self-motivated
• Ability to connect with customers and build strong relationships
• Effective communicator
• Professional presentation