Bilingual Remote Collections Agents (UT, 9/7 Start)

Progressive Leasing is a leading provider of in-store and e-commerce lease-to-own solutions. With more than 20 years in FinTech, we’ve grown from start-up to industry leader by innovating, simplifying, and valuing people. We are a subsidiary of PROG Holdings (NYSE: PRG), a FinTech holding company with three business segments: Progressive Leasing, Purchasing Power, and Four, a Buy Now Pay Later (BNPL) platform.

About the role

This role is a work-from-home position and can be performed remotely within a 60-mile radius of Draper, Utah. Your application will not be considered if you do not meet this requirement.

PROG is dedicated to providing people with opportunity; opportunity for inclusive collaboration, opportunity for innovation, and opportunity for development. We are a team of customer assistance experts crucial to operational excellence and world-class customer experience. Progressive Leasing is known for high-quality assistance, and we continuously pursue excellence and compassion in all we do.

Responsibilities

• Responsible for outbound and inbound calls, collecting on accounts that are past due
• Provide top-tier support and service to our customers

Schedule

• Start Date: Monday, September 7, 2026
• Virtual Training: 5 weeks, full-time, mandatory, Monday–Friday, 8:30 AM–5:00 PM; 100% attendance required
• Full-Time Shifts Available: Monday through Friday, 11:30 AM–8:00 PM
• Saturdays Required: 6:30 AM–3:00 PM

Pay

• Compensation: $17.00/hour + monthly bonus
• Verified Spanish fluency will receive a 5% hourly pay increase

Requirements

• Fluency in both English and Spanish (required)
• Customer service and prior collections experience with impeccable interpersonal skills
• Excellent verbal and written communication skills
• Computer and typing literacy/proficiency, working with multiple software applications/screens simultaneously
• Phone experience in a customer service/call center environment
• High school diploma or GED equivalent, must also be 18 years or older
• Must be located within a 60-mile radius of Draper, UT
• Must have a designated home-based workspace (preferably quiet and free from distractions)
• Must have a wired internet connection with speeds of at least 10 Mbps download and 4 Mbps upload (wireless, DSL, and/or satellite ISPs are not compatible)

Other qualified experience can include call center, sales, retention, resolution, debt recovery, delinquency, negotiations, or repossessions.

AI-enabled tools are already part of how work gets done across our organization, and their use will continue to expand over time. We value people who are curious, adaptable, and open to learning as roles and workflows evolve.

Benefits

• Competitive compensation
• Full health benefits: medical, dental, vision, life insurance + paid parental leave
• Company-matched 401k
• Paid time off + paid holidays + paid volunteer hours
• Employee Resource Groups (Black Inclusion Group, Women in Leadership, PRIDE, Adelante)
• Employee Stock Purchase Program
• Tuition reimbursement
• Charitable gift matching
• Job-required equipment and services provided