Bilingual Receptionist

Job Duties

• Answer incoming calls through a VOIP system in both English and Spanish
• Deliver exceptional customer service to clients, attorneys, insurance adjusters, and court personnel
• Forward calls to the appropriate departments and take accurate messages
• Schedule appointments and manage calendars

Requirements

• Fluent in English and Spanish (able to read, write, and speak with near-native fluency)
• Previous experience in customer service or reception (experience in a legal setting is a plus)
• Willingness to work on Colombian holidays (U.S. holidays are observed and paid)
• Empathy, professionalism, and a growth-oriented mindset