Bilingual Receptionist

About the role

The Receptionist will work closely with the Workforce Development and Workforce Housing teams, along with the HR Generalist & Safety Manager, as a supporter of The Worker's mission, vision, and growth. The Receptionist will provide administrative and clerical support to facilitate daily functions and ensure all visitors feel welcome.

Responsibilities

• Opens the office in the morning, brews coffee, posts office signage, stocks kitchen and bathroom supplies, and ensures the office is ready for business daily.
• Greets clients, visitors, and guests; determines the purpose of each visit and directs or escorts them to the appropriate location.
• Prioritizes answering, screening, and transferring phone calls to appropriate staff; takes messages and schedules appointments.
• Maintains the voicemail system, ensuring all voicemails are responded to efficiently or redirected to the appropriate recipient.
• Receives mail, documents, packages, and courier deliveries and distributes them; travels to off-site mailboxes to pick up mail and distributes accordingly.
• Retrieves and files all required initial client paperwork in Salesforce.
• Responds to and resolves inquiries regarding services offered by The Worker and other relevant questions.
• Orders and coordinates office supplies and delivery to both office locations.
• Coordinates and plans quarterly employee engagement events, ensuring events and food are within the designated budget.
• Manages conference room reservations and all necessary meeting meals.
• Maintains front- and back-office cleanliness daily.
• Assists the HR department with tasks such as monthly exclusion list(s) verification, licensing certification, employment status reporting, and resume screening.
• Operates office equipment, including printer, personal desktop computer, and other standard office equipment.

Requirements

• High School diploma or equivalent required.
• Clerical or related administrative experience preferred but not required.
• Ability to type at least 45 WPM.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and strong attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Proficient with Microsoft Office Suite or related software.
• Bilingual; Spanish-speaking required.
• Travel between The Worker sites is required for meetings, trainings, or coverage purposes.
• Evening or weekend hours may be required for fundraising events or other business-related activities.
• Must obtain and maintain a Level One Fingerprint Clearance Card prior to hire.

Evaluation

Annual review with the HR Generalist & Safety Manager to assess performance over the past year. Topics include proficiency in managing daily office functions, quality of client and visitor interactions, efficiency in phone and voicemail system prioritization, and overall value added to the team. Input from vendors, partners, and internal team members will be considered. Review will also cover attitude, representation of the organization, and demonstration of The Worker's core values.