Bilingual Receptionist

About the role

We're looking for a bilingual client experience professional to be the welcoming, steady voice of our law firm. This is more than answering phones — you'll be the person who makes clients feel heard and taken care of, often during some of the most stressful moments of their lives. Previous legal office experience is required.

Responsibilities

• Serve as the first point of contact for clients, opposing counsel, courts, judges' chambers, and other callers
• Handle calls involving offers, settlements, and case updates with professionalism and discretion
• De-escalate and support upset, anxious, or frustrated clients with empathy and patience
• Deliver a consistently positive, calm client experience across phone, email, and in-person interactions
• Accurately triage and route calls to the appropriate attorney or paralegal
• Schedule consultations, court calls, and follow-ups
• Maintain strict confidentiality around case and client information
• Support front-office operations: greeting visitors, managing mail, light administrative tasks

Requirements

• Bilingual fluency (English/[specify language]) — required
• Previous experience in a law firm or legal environment — required
• Proven ability to manage difficult conversations and strong personalities with composure
• Excellent verbal communication and active listening skills
• Strong organizational skills and ability to multitask in a fast-paced environment
• Familiarity with legal terminology, court procedures, and case management software a plus

What We're Looking For

• Someone who genuinely enjoys helping people, even under pressure
• A calm, reassuring presence for clients navigating stressful legal matters
• Discretion, reliability, and sound judgment

Benefits

• 401(k) with Employer Match
• Health, Dental, and Vision Insurance
• Short-Term, Long-Term Disability & Life Insurance
• Paid Parking
• Generous Paid Time Off
• Employee Referral Program
• Employee Assistance Program (EAP)
• Employee Discount Program

Pay

$26-28/hr