Bilingual Receptionist

Ideal role for a bilingual, customer service-oriented person who enjoys speaking with clients over the phone and in person. Our receptionist serves as a welcoming guide for our immigrant clients, as well as supporting all attorneys and case managers in communicating about cases. A great role to start a career in immigration law with a nationally renowned immigration law firm. Compensation: $18 - $19 hourly Qualifications REQUIRED - Bilingual English and Spanish (written and spoken)Customer service and receptionist experienceUS immigration experience is a plusStrong communication skills – on the phone, via email, and in personProfessional and courteous; positive attitudeHighly organized and detail-orientedWorks well under pressureSelf-starter; quick learner; impeccable ethicsStrong desire to serve the immigrant community Responsibilities Handle a large volume of inbound and outbound calls for potential clients and clients (route faxes and calls to attorneys and staff as appropriate)Have a friendly, professional manner and be able to establish rapport with potential clients, clients, and staff quicklyProvide a high standard of customer service for all inquiriesAccurately record information in the LawLogix case management system as well as electronic filesWork with the client manager to set appointments with attorneys for consultations and with paralegals and/or attorneys for retainersSchedule client appointments for attorneys and paralegalsGreet clients and potential clientsConfirm appointments via phone and textMicrosoft Office Suite and Outlook experienceAccurately collect, record, and route information for consultation appointmentsHandle inquiries as to scheduling, directions, and the assigned paralegal/attorney on the caseRetrieve physical files for attorneys that are needed for the following daySupport and record information for marketing efforts as neededProvide light administrative support as neededTake special projects and other duties as assignedFull-time availability, the confidentiality of client information, and punctuality are required; must have reliable transportation