Bilingual Receptionist

36 hours per week, non-exempt

Schedule

• Monday, Tuesday, Wednesday, Friday: 8 am – 5 pm (1-hour lunch break at noon)
• Thursday: 8 am – 12 pm

Pay

$31,200 annually ($16.67 per hour)

Responsibilities

• Provide quality customer service to clients, donors, agency stakeholders, and staff to create a customer-focused and professional environment
• Greet callers, obtain reason for visit, take details, and inform relevant staff of visitor’s arrival
• Restrict access to facility after regular business hours to authorized personnel only (support group members, counseling clients, donors, etc.)
• Monitor building safety via camera feed
• Maintain comprehensive booking system for meeting rooms and equipment, agency snack inventory, and other departmental needs using Microsoft Word, Excel, and email
• Assist the Executive Manager with overflow work: typing letters, memos, handling email correspondence, and contacting board members
• Perform varied clerical and administrative duties, including sending faxes, collating documents, copying, and assembling new hire packets for HR
• Assist with triage procedures for the non-residential department as necessary
• Sort, date, and distribute incoming mail to relevant staff
• Maintain professional front-office environment by ensuring cleanliness and order in the visitor lobby and children’s entertainment area
• Assist with training set-ups, including setting up projectors and laptops, troubleshooting technical issues, providing Wi-Fi passwords, and making copies
• Support the hotline, non-residential, and human resources departments as needed

Requirements

• High School Diploma or GED
• Working knowledge of MS Office (Word, Excel)
• Excellent verbal and written communication skills
• Reliable transportation
• Bilingual: English/Spanish
• Must pass a criminal background investigation check
• Authorized to work in the U.S.
• Able to lift/carry 40 lbs and ascend/descend stairs in an emergency shelter setting